Sales Operations Coordinator (Port Melbourne)

Full-Time
- 5 days
- Port Melbourne Head Office

Do you get a buzz from colour-coded spreadsheets, perfectly organised systems, and keeping all the moving parts running seamlessly? At Goldie + Ace, we’re looking for a Sales Operations Coordinator to be the backbone of our wholesale operations—making sure no detail slips through the cracks as we continue to grow both in Australia and internationally.

As Sales Operations Coordinator, you’ll work hand-in-hand with our Head of Global Wholesale to deliver a seamless experience for our stockists and internal team. This role blends sales admin, customer service, logistics support, and warehouse support to ensure every order is delivered with accuracy, timeliness, and with the utmost care.

**About Us**: At Goldie + Ace, we’re all about making baby and toddler clothes that not only look adorable but also stand the test of time. Our designs are inspired by our childhoods (hello, nostalgia!), and we take pride in producing high-quality, ethically sourced garments that can be worn, loved, and passed on. Think: clothes your little one will outgrow but never outwear.

**Now, about the role**: **Sales Operations & Administration**:

- Process wholesale orders, ensuring allocations, invoicing, and dispatch details are 100% accurate.
- Maintain and update systems including CRM, B2B ordering platform, and Cin7 inventory.
- Generate wholesale invoices, credit notes, and seasonal order reports.
- Support account onboarding, providing tools, assets, and guidance to recent stockists.
- Assist with tradeshow and seasonal event preparation.

**Customer Service**:

- Be a direct contact for wholesale customers—resolving queries quickly and professionally.
- Provide clear updates on order status, delivery timelines, and product availability.
- Collaborate with the sales team to ensure the customer journey is smooth from order to delivery.
- Support any overflow of online retail customer service during peak times, breaks, or leave cover.

**Pick, Pack & Logistics**:

- Pick, pack, and dispatch wholesale and VIP orders in collaboration with the warehouse team.
- Manage freight bookings, cost tracking, and shipping documentation for wholesale including A+ partners (domestic + international).
- Provide hands-on support to the warehouse team by assisting or when required managing online orders during peak times, breaks, or leave cover.

**What makes you a great fit...**:

- Organised, process focused & detail-oriented: You love ticking boxes, creating systems, and ensuring accuracy.
- Problem-solver: You see inefficiencies and find smarter ways of doing things.
- Calm under pressure: Competing deadlines don’t faze you—you know how to prioritise.
- Tech-savvy: You’re confident using sales systems, CRMs, and Excel/Google Sheets.
- Customer-first mindset: You understand the importance of building long-term relationships.
- Hands-on team player: You’re collaborative and if a call out sounds you’re happy to support the team with whatever, whenever and wherever!
- Experience in a similar role is a bonus but not essential

**What’s in it for you?**:

- A creative, supportive, and ambitious team who genuinely love what we do

- Flexible work options, generous staff discounts, and plenty of learning & development opportunities
- The chance to grow with a brand that’s expanding globally and doing things differently

**If this sounds like you...**: **Include a brief cover letter, your resume, and answer the following question**: Apply on Kit Job: kitjobau.com/job/3ptyee