Tech Support / Helpdesk - Level 1-2 (Port Stephens Council)

Sshh! Can You Keep a SECRET? Specialist Helpdesk / Technician | Windows 10/11 Williamtown, NSW 12 Month Contract (Potential to Extend) NV1 Clearance Required Ready to put your tech skills to work... under wraps? Join a globally respected private organisation supporting an Australian Government operation. This is your chance to work behind the scenes—literally—with a team that operates at SECRET and TOP SECRET clearance levels.

Why this role?
- Long-term career potential: Start on contract, with future opportunities for permanency.
- Security-cleared? You’re already in rare company—this role opens doors to future opportunities.
- Work on impactful projects with real-world importance. What you’ll be doing
- Provide IT support and troubleshoot moderately complex delivery systems or network issues.
- Escalate and coordinate with vendors on hardware or networking problems.
- Assist with configuration management of basic computing delivery systems.
- Ensure documentation is kept up to date and aligned with policies and procedures.
- Respond to service desk tasks and support tickets in a timely, professional manner.
- Ensure IT operations meet industry standards and compliance requirements. What we’re looking for 3+ years' experience in PC support, specifically Windows 10/11 environments Robust understanding of networked PCs and peripherals Excellent communication and troubleshooting skills Certificate-level IT qualifications (and ideally 4+ years' relevant experience) Ability to work independently, take initiative, and follow through NV1 clearance (Australian Citizens only) Willingness to travel to remote sites as needed, and occasionally work out-of-hours/on-call Valid driver’s license Bonus points if you
- Have experience in secure environments
- Thrive in fast-paced, high-trust teams
- Love tech but also like keeping things hush-hush Interested? Apply online or reach out to Steven at . Top-secret tech support isn’t for everyone. But if you’ve got the clearance, we’ve got the opportunity. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rs5sf