Customer Support Officer (Portland)

Job Category: Administration and Office, Call Centre and Customer Service Who we are looking for We're seeking a dedicated Customer Support Officer to join our Portland team. You'll be our customers' first point of contact, providing exceptional support and assistance to ensure they're satisfied with our services. This is a part-time position contracted for two years with a generous salary of $72,170 to $76,019 pro rata p.a. plus superannuation. This position is rostered for 20 hours per week, two full days of 8:15am
- 5pm and a 4-hour day of 1pm
- 5pm. Job Description What you'll be doing On a day-to-day basis, you'll:
- Handleincoming customer phone calls.
- Attendto visitors and customerenquiries.
- Ensurecustomer requests and information received are handled accordingly.
- Actas a source of information for members of the public.
- Assistwith issuing invoices and following up overdueaccounts. Desired Skills and Experience What you’ll bring We’re looking for someone with
- One to two years of relevant experience.
- Clear and concise oral and written communication skills.
- The ability to assist and resolve customer issues under pressure.
- The ability to work effectively in a close-knit team to accomplish objectives and targets.
- Skills to operate a variety of computer software. For further details, see the position description available here. We look forward to hearing from you. If you have any questions, feel free to call Deb Meinen (Team Leader Customer Support) on . What we can offer Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the outstanding work you do. You’ll be offered a range of great benefits including:
- Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
- An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
- A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
- A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
- Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more. We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best. We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people. Ready to find out about our employee benefits? Visit Our Careers page and discover more about us. How you can apply Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and resume. As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description). Reasonable Adjustments We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at Your information will be kept completely confidential. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rtxup