Customer Service Officer (City of Fairfield)

At CSR, we're building a better future together. We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose
- 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems. At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage. About The Role CSR are looking for a Customer Service Officer who's passionate about helping people and creating positive experiences to join our team based in Wetherill Park . Reporting to the Customer Service Manager, you'll be a key representative of our business and play an significant part in ensuring every customer feels supported and valued. This role is ideal for someone who enjoys working with a diverse range of people, thrives in a team environment, and takes pride in delivering great service. What You Will Be Doing
- Deliver friendly, responsive customer service via phone and email
- Accurately process customer orders in a timely manner
- Use your product knowledge to provide helpful sales support
- Keep customers informed with clear and proactive updates
- Ensure compliance with Chain of Responsibility requirements for order configuration and transport
- Contribute to team tasks and additional duties as needed What You Will Bring
- Customer service experience
- Strong communication skills
- A high level of attention to detail and accurate data entry skills What We Offer
- Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rq6mb