Customer Success Technical Manager (City of Prospect)

Key Responsibilities
- Serve as the primary technical and strategic contact for military aviation customers
- Manage the full customer lifecycle, including onboarding, training, adoption, and renewal
- Deliver exceptional support via email, phone, and virtual sessions, with a strong focus on pilot-centered service
- Provide expert guidance on flight planning, situational awareness tools, and operational workflows within ForeFlight
- Troubleshoot technical issues across iOS (iPad/iPhone), macOS, and web-based platforms
- Analyze customer usage data to identify trends, risks, and opportunities for growth and retention
- Conduct recurring business reviews to align on customer goals, product usage, and performance outcomes
- Develop and execute account plans to support adoption, customer value, and long-term success
- Partner closely with Sales, Product, and Engineering teams to resolve complex issues and advocate for customer needs
- Identify expansion opportunities and contribute to pipeline growth across military and government accounts
- Lead onboarding sessions and ongoing training to ensure customers maximize the value of the platform Basic Qualifications
- Pilot/Dispatcher experience required
- 5+ years of experience in Technical Account Management, Customer Success, or a related customer‑facing technical role
- Strong technical proficiency with the Apple ecosystem (iPad, iPhone, macOS) and web‑based applications
- Demonstrated ability to troubleshoot and resolve technical issues effectively
- Excellent communication and presentation skills
- Proven experience managing customer relationships, driving retention, and identifying growth opportunities
- Robust analytical, organizational, and project management skills
- Detail‑oriented with excellent follow‑up and execution
- Proficiency in Microsoft Office and CRM tools Preferred Qualifications
- Bachelor’s degree or equivalent experience
- Military aviation experience
- Familiarity with Electronic Flight Bag (EFB) solutions such as Jeppesen ForeFlight About Jeppesen ForeFlight Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting‑edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision‑making. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3q21qc