Logistics Partnership Manager (Balmain East)

At HUBBED, we’re building smarter, more sustainable logistics for the future. We believe logistics should do more than move parcels — it should connect communities, drive innovation, and create a more responsible future.

We are a technology company that is transforming the movement of parcels through the supply chain, enhancing delivery efficiency, alleviating congestion, and reducing carbon emissions. HUBBED operates the PARCELPOINT Network, a nationwide system of over 2,500 trusted pickup and drop-off locations, including pharmacies, service stations, convenience stores, and local retailers. This keeps us deeply connected to our communities. PARCELPOINT provides a seamless and flexible alternative to home delivery. We offer Click & Collect, Returns, Domestic and International Shipping, creating a seamless, cost-effective, and sustainable last-mile experience. We also proudly support some of the leading retailers, including The Iconic, Amazon, eBay, Shein, and Temu, offering their customers a adaptable and sustainable alternative to home delivery.

Beyond parcel collection, we develop versatile technology solutions that empower businesses to streamline operations, enhance customer experiences, and drive measurable environmental impact. HUBBED’s proprietary platform is customer-agnostic and seamlessly integrates with third-party providers, logistics providers, aggregators, marketplaces, or broader e-commerce and enterprise platforms.

HUBBED is seeking a full-time Logistics Partnership Manager at our Sydney office in Balmain. This role requires a driven professional with the ability to take ownership and foster impactful partnerships. You will identify, develop, and manage partnerships aligned with our business objectives, working with internal and external stakeholders to maximise collaboration, drive growth, and strengthen our market position.

Reporting directly to the COO, you will onboard and nurture high-value partnerships to drive mutual success. The role focuses on building strong relationships, ensuring partner satisfaction, and creating long-term value.

**Role requirements**

**Partnership Development**:

- Identify and onboard strategic partners that enhance the company’s eCommerce capabilities (e.g., last-mile delivery services, 3PLs, PUDO networks).
- Negotiate contracts, service-level agreements (SLAs), and revenue-sharing models.

**Relationship Management**:

- Act as the primary point of contact for partners, ensuring strong collaboration and alignment on business goals.
- Conduct regular reviews to assess partner performance and identify areas for improvement.

**Revenue Growth and Optimisation**:

- Work with marketing, sales, and product teams to leverage partnerships for revenue growth.
- Develop joint initiatives with partners to increase sales or improve customer acquisition/retention.

**Technology Integration**:

- Collaborate with internal teams to integrate HUBBED with the partners.
- Evaluate partner technologies to ensure compatibility and scalability.

**Operational Support**:

- Partner with logistics and operations teams to ensure seamless order fulfillment and delivery processes.
- Address challenges such as delivery delays, cross-border shipping complexities, or supply chain disruptions.

**Strategic Planning**:

- Align partnership strategies with the company’s broader goals, such as entering new markets or launching new product categories.
- Identify emerging trends or technologies that can strengthen partnerships and improve competitive advantage.

**Data Analysis and Reporting**:

- Use data-driven insights to evaluate partner performance and optimise collaboration.
- Prepare reports and dashboards to track key performance indicators (KPIs), including delivery times, customer satisfaction, and partner contributions to revenue.

**Knowledge, Skills and Requirements**: **Knowledge**
- Strong understanding of logistics and supply chain management, including last-mile delivery, fulfilment, and PUDO networks
- Familiarity with commercial contracting, service-level agreements (SLAs), and partnership models.
- Working knowledge of e-commerce logistics operations and systems.

**Skills**
- Excellent stakeholder management and relationship-building capabilities.
- Strong commercial acumen with negotiation and contract management experience.
- Analytical and data-driven with experience using Excel, BI tools, or CRM platforms.
- Effective problem-solving skills with a proactive, solutions-oriented approach.
- Ability to communicate effectively across cross-functional teams and with external partners.
- Strong project management and coordination skills.
- Strong interpersonal skills to engage with C-level executives, partners, and customers.
- Familiarity with TMS, WMS, and OMS platforms.
- Knowledge of API integrations and data visualisation tools like Tableau or Power BI.

**Requirements**:

- Previous experience in a logistics, partnerships, or supply chain role, ideally within Apply on Kit Job: kitjobau.com/job/3qzd6d