Call Center Representative Hunter Region

About the position

Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.

You will answer inbound calls and assist with general banking enquiries from existing customers. This can range from credit cards, transaction/savings accounts, and online banking.

These can include:

Providing customer account balances

Replacing debit and credit cards

Closing credit card accounts

Updating personal information

Resetting online banking passwords and reactivating SMS protect

Investigating unusual transactions and loading disputes if necessary

Triaging fraud enquiries

Load complaints and capture customer feedback

Providing customers accurate information

Following strict identification guidelines

There are no sales or up selling/cross-selling involved in this role.

About YOU

Call centre experience is a PLUS but not essential

Customer service experience in any industry

Demonstrates resilience to work in a quick paced workplace and cope with tough conversations

Reliable, honest and trustworthy

Willingness to learn complex systems

Must know your way around a computer

Be a team player
- Be excited to join our Foundever family!

About us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our creative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

All applicants must provide Australian work rights and be willing to undergo full background screening which includes police checks, an essential and mandatory requirement. Apply on Kit Job: kitjobau.com/job/3qbfol