Engagement Manager (Redcliffe)

**Career Area**: Sales

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do
- but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here
- we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**About Caterpillar**: Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We are a leader and proudly have the largest global presence in the industries we serve.

For over 95 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you’ll find challenges that excite you and development opportunities to build a lifelong career.

**Job Purpose**: As The Engagement Manager, you will become the technical expert on large and complex mining projects supporting the APD Region, within the Major Projects Team. You will be responsible in building strong relationships and overseeing the coordination of the aligned strategy between key stakeholders, dealers, and internal business partners, delivering a holistic proposal adapted to the customer requirements.

To be successful in this role you will have the ability to use fleet production and financial modelling tools together with project documentation to develop a mine site specific production and cost analysis and provide fleet sizing/volume recommendations to offer the best outcome for the customer’s mining operations.

**Responsibilities include, but not limited to**:

- Responsible to act as a team and/or project leader.
- Analyse the customer needs and collaborate with the Caterpillar Subject Matter Experts where needed to scope and develop a customized solution.
- Allocate and deploy resources necessary to meet customer needs, coordinate and oversee all customer engagement initiatives.
- Ensure that the Caterpillar proposal is realistic and addresses the customer concerns and enhancements.
- Utilising the Customer Strategic Approach coordinate the various stakeholders to develop an integrated customer focused solution.
- Ensure that the Caterpillar proposal meets all the legal and financial requirements.

**Required Qualifications and Skills**:

- Strong customer focus and team-orientated attitude, able to build excellent relationships to facilitate the accomplishment of work goals.
- Ability to successfully influence others and effectively communicate with mining customers and dealers to develop partnerships and build strong relationships.
- Ability to perform consultative work within a large, matrixed organization.
- Proven record of strong stakeholder engagement and collaboration with internal and external stakeholders at all levels from mine site sponsors up to senior management level.
- Bachelor’s degree in mining engineering or equivalent related experience.
- Sound business management acumen, relevant experience in the fields of practice or related industries (mining preferred).
- Strong analytical, organisational and detail-oriented skills.
- Continuous improvement philosophy of always working toward cultures of excellence, both from technical and interpersonal means.
- Require travel: 25%
- 50%
- Must have working rights

**What’s in it for you?**
- Competitive remuneration package
- Attractive Bonus and Share options
- Higher Superannuation
- Career development with global prospects
- A strong commitment to safety and your wellbeing
- An inclusive workplace culture focused on quality, customer service and the setting
- A commitment to diversity and inclusion, equal opportunity, and equal outcome
- SMART spending APP
- The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

**Posting Dates**: May 29, 2025
- June 12, 2025 Caterpillar is an Equal Opportunity Employer.

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