Customer Care Manager (Hawthorn)

Are you a motivated and enthusiastic person looking for the right company to be a part of? We need an experienced customer care superstar who will get the job done. A full time role and an attractive package and a career path are available to the right person. About you We’re looking for someone who has handled customer requests and complaints and is comfortable doing so. You’ll need to be very confident on the phone and most importantly able to write well worded emails to clients. If you’re the person we’re looking for, you’ll be highly organised and efficient. You’ll be a good listener and a outstanding communicator. Ideally you’ll have 3-4 years experience in the workforce, possibly in the insurance industry, and be competent in dealing with customers who are looking for premium level service. If you are the right person for this role, you will have high standards, a professional attitude and describe yourself as being charismatic and effective. In addition, you will possess a passion for developing, implementing and following systems and procedures. You will consider every interaction with a client or a prospect as an opportunity for excellent customer service and a chance to, ‘Blow them away,’ with how good you are. To be considered for this role, you’ll have excellent computer skills, and immaculate written and verbal communication skills. About the role This role is full time, 5 days per week. On a day-to-day basis, you’ll have several key roles:
- Customer Service – managing incoming calls, visitors and mail.
- Liasing with sales – scheduling, booking appointments and helping them with administration.
- General Admin – consumables ordering, and preparation of documents and reports. About us Based in Hawthorn, Myhome is a well-established Australian company with over 10 years experience in premium domestic cleaning services, and a reputation for delivering the highest standards. We have thousands of satisfied customers who come back to us time and again for repeat services. Our comprehensive range of services includes specialist options or standard services such as regular cleaning, one-off spring cleaning, carpet cleaning and window cleaning. Our services are tailored to our customer’s individual needs, and we supply all our own specialist equipment. Our priority is customer satisfaction, which means if they’re not 100% happy with the standard of service they have received we will go and do the service again, completely free of charge
- guaranteed. Working with us, you’ll be keen to learn, grow and enjoy a satisfying career with above average remuneration and the potential for perks like the use of a company vehicle. If you believe this is you, please send your resume and a covering letter to Carrie at . Job Type: Full-time Pay: $75,000.00 – $90,000.00 per year Benefits
- Company car
- Salary packaging Experience:
- Customer service: 1 year (Preferred) Work Authorisation:
- Australia (Required) Work Location: In person Apply on Kit Job: kitjobau.com/job/3r0x8a