Receptionist (Richmond)

At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. _We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond. _With access to a variety of flexible work arrangements, health and wellbeing activities and a rich learning environment, our team members are consistently able to deepen their expertise by being part of impactful and world recognised community health solutions._
- Part Time, 30.4 hours per week
- Fixed Term until 30 July 2025
- generous salary packaging options
- robust connection to community and innovation

**About the role**

The Receptionist will contribute to the achievements of NRCH’s aims and objectives by providing high-level reception, administrative, and information technology support to the Oral Health Program. This role requires working within a social model of health to create an inclusive and culturally appropriate client-focused environment.

**_ Key Responsibilities:_**
- Provide high-quality reception and waiting room services that are positive, courteous, and professional.
- Handle client payments, appointments, interpreter bookings, and inquiries efficiently and accurately within the required systems, including referrals.
- Collate statistical program information required for regular reporting, both internally and externally to NRCH.
- Proactively and professionally carry out program administration duties to support the program, including end-of-day financial reconciliation and other duties as required.

**About you**

You are a dedicated professional with a passion for delivering exceptional customer service in a healthcare setting. Your strong communication skills, combined with your ability to manage multiple tasks in a fast-paced environment, make you an invaluable part of our team.

**_ Key Selection Criteria:_**
- **Qualifications**: Secondary/tertiary qualifications or equivalent experience.
- **Experience**: At least 12 months of experience in a similar role within a public or private healthcare setting, with excellent customer service and complaint-handling experience.
- **Skills**: High level of computer proficiency, including MS Office Suite and databases, with superior administrative and organizational skills.
- **Attributes**: Ability to work with people from culturally diverse backgrounds, exemplifying professional and ethical conduct, with multilingual skills and the ability to speak a relevant community language being advantageous. Apply on Kit Job: kitjobau.com/job/3rag3m