2nd Line Support Technician, Get Staffed Online Recruitment …, Maroondah City
2nd Line Support Technician, Get Staffed Online Recruitment …, Maroondah City
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Maroondah City, Australia -
Posted: less than a week ago
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Description
2nd Line Support Technician
Location: Ringwood, Hampshire
Salary: £26,000 – £30,000 DOE + Profit Share + Advantages
Hours: 37.5 hours per week; Hybrid home working after successful completion of probation
The Role
Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
Receiving technical escalations from 1st Line.
Performing routine maintenance checks and updates.
Supporting the 1st Line team and knowledge sharing.
Progressing and closing incidents and requests.
Liaising with internal and external customers.
On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
Role-specific training is available through Microsoft Learn.
Skills and Experience
At least 2 years’ experience in a 2nd Line role.
A good knowledge of IT troubleshooting and problem solving.
Experience within an IT customer service workplace.
Taking responsibility for your workload.
Be helpful and approachable.
Excellent time management skills.
Good communicator.
Working knowledge of ITIL.
Experience using Microsoft services.
This role is subject to a explicit standard DBS check being received.
Package
Ongoing training and support.
Company Profit Share (first £3,600 is tax free).
22 days annual leave plus bank holidays, increasing with length of service.
Birthday as additional paid leave.
Additional paid leave (dependent on company performance).
Company sick pay policy.
Pension Scheme.
Private Medical Insurance including Dental.
Free Parking.
Hybrid Working.
Progression opportunities.
Fresh fruit, the occasional pizza and a posh coffee machine!
J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r4s6m
Location: Ringwood, Hampshire
Salary: £26,000 – £30,000 DOE + Profit Share + Advantages
Hours: 37.5 hours per week; Hybrid home working after successful completion of probation
The Role
Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
Receiving technical escalations from 1st Line.
Performing routine maintenance checks and updates.
Supporting the 1st Line team and knowledge sharing.
Progressing and closing incidents and requests.
Liaising with internal and external customers.
On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
Role-specific training is available through Microsoft Learn.
Skills and Experience
At least 2 years’ experience in a 2nd Line role.
A good knowledge of IT troubleshooting and problem solving.
Experience within an IT customer service workplace.
Taking responsibility for your workload.
Be helpful and approachable.
Excellent time management skills.
Good communicator.
Working knowledge of ITIL.
Experience using Microsoft services.
This role is subject to a explicit standard DBS check being received.
Package
Ongoing training and support.
Company Profit Share (first £3,600 is tax free).
22 days annual leave plus bank holidays, increasing with length of service.
Birthday as additional paid leave.
Additional paid leave (dependent on company performance).
Company sick pay policy.
Pension Scheme.
Private Medical Insurance including Dental.
Free Parking.
Hybrid Working.
Progression opportunities.
Fresh fruit, the occasional pizza and a posh coffee machine!
J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r4s6m
Highlights
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Company nameGuardian Jobs -
Job position2nd Line Support Technician, Get Staffed Online Recruitment Limited Maroondah City
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