Administration Officer- Customer Liaison Officer (Rockingham)

Posted: 19/05/2026 Closing Date: 15/06/2026 Job Type: Permanent
- Full Time Location: Rockingham WA 6168 Job Category: Administration Job Description juggle multiple tasks simultaneously, and a proactive approach to help and support customers. You’ll be a real team player who thrives being in an open team environment What you will do:
- Customer Support: Assist customers in system start-ups and shutdowns over the phone
- Diagnosing faults over the phone – utilising monitoring portals
- Data Analysis: Analyse portal data to identify faults or production issues and prepare detailed reports for customers.
- Booking appointments for technicians and managing their schedules/commitments and mapping efficient runs
- Access Management: Provide and manage access to portals for customers and authorised third parties.
- Energy Provider and Connectivity Support: Identify and address grid voltage reduction issues by liaising with energy providers and Support customers during network provider changes and address faulty connectivity accessories.
- Training and Documentation: assist in creation of process documentation, workflows and How-to guides for customers. Desired Skills and Experience
- Prior experience in a similar role is preferred but not essential.
- Strong customer service experience and skills
- Proficient in MS office and robust general computer literacy
- Technically inclined, with a solid understanding of IT systems and a passion for keeping up to date with relevant products and technology
- Ability to troubleshoot connectivity issues.
- Ability to interpret data and explain it clearly to customers
- Excellent attention to detail and problem-solving skills,
- Ability to manage conflicting tasks, use initiative and work well under pressure,
- Self-motivated with a qualified and friendly approach,
- Robust communication skills for dealing with customers, third party manufacturers and colleagues. Requirements
- Drivers Licence
- Successful applicants will hold a current police clearance or be able to provide one within one month of commencing employment;
- The position is open to Australian citizens & or persons that have a legal, valid right to work in Australia. Culture Solargain is a 100% Australian owned business. We are committed to providing a safe, meaningful, and inclusive culture where our people feel like family. We encourage you to develop your career in an exciting inductry with a market leading renewable energy provider. We strive to be the brand of choice for sustainable energy solutions. Solargain is an equal opportunity employer supporting diversity in the workforce. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r8jpu