Hospitality Operations Manager (Rockingham)

ABOUT THE JOB

The employment is for 40 hours per week Monday to Friday: 9am to 5:30 pm. However, you are responsible of overall operations including outside your normal working hour attending to any urgencies. This is a live onsite role to take care of our brand-new development at a prominent position in Rockingham WA.

RESPONSIBILITIES

The role, task, and responsibilities include but are not limited to:

- Direct and oversee the reservation, reception, room service, and housekeeping activities to ensure exceptional guest experiences and satisfaction is provided.
- Provide and maintain a safe and secure environment for all guests and employees.
- Coordinate and oversee property maintenance to ensure a well-presented and inviting atmosphere.
- Assess and review customer satisfaction levels through feedback and surveys, and implement necessary improvements to enhance guest experiences.
- Oversee accounting and purchasing activities, including budgeting, financial reporting, and procurement, to maintain efficient operations.
- Ensure strict adherence to occupational health and safety regulations to provide a safe and healthy work environment for employees and guests.
- Assist guests with local tourism information, including attractions and activities, and arrange tours and transportation services as required
- Experience in managing lease agreements/ accounts/payments and reconciling experience desired.
- Guest-centric personality with excellent oral and written English communication skills
- Knowledgeable of booking systems (NEWBOOK) and/or motivated and willing to learn a new software system with full training
- Experience using MS teams, Google Sheets, Outlook 365, Asana, Maintenance Manager and property management software, and XERO accounting
- Able to do all admin-related tasks during downtime with an eye for detail and accuracy
- Respond to guests’ calls, and queries, and able to communicate proficiently, and carry out outgoing calls
- NEWBOOK (PMS) and Short Stay Management experience is a MUST!
- Responding to all after hours call for assistance or emergencies

**REQUIREMENTS**:

- Bachelor’s Degree in either Business/Commerce, Business Administration, Property, Property Management, Tourism, Hotel Management
- 2-5 years of Proven experience in hospitality management, with a strong background in overseeing various operational areas, training will be provided where needed
- Excellent leadership and supervisory skills to effectively manage and motivate a diverse team
- Exceptional organizational and multitasking abilities to handle multiple responsibilities simultaneously
- Excellent communication and interpersonal skills to liaise with guests, staff, & external partners
- Passionate in Property Management who can work independently
- Proficiency in accounting principles and purchasing procedures
- Customer-oriented mindset with a passion for delivering exceptional service
- Exceptional phone skills & attention to detail and solid verbal and written communication skills
- Enjoy administration, routine, and processes

An incentive remuneration package plus performance bonus will be offered to the successful applicant based on their experience and suitability. Please note this is a live-on site position.

**Job Types**: Full-time, Permanent

Pay: $70,000.00
- $80,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 20/11/2025 Apply on Kit Job: kitjobau.com/job/3ra4uy