Contract Logistics - Operational Account Manager (Eastern Creek)

**It's more than a job**

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
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**How you create impact**

Kuehne+Nagel is a global leader in logistics, specialising in creative supply chain solutions.

At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics. Make your mark with us today!

**What we would like you to bring**
- You will be responsible for the overall performance of an operational account, including overall responsibility for a pre-agreed contract within a site in order to achieve all agreed financial + operational objectives.
- To manage, plan, organize, staff, and direct warehouse activities at the site ensuring that all material + equipment is available/maintained to support your operations
- To achieve your key performance indicators (KPI) in the areas of cost management, productivity, customer service + profit.
- To ensure your teams deliver against their customer, site and people key performance indicators (KPI).
- To assist with all activities relating to customer on-boarding, retention + operational excellence; collaborating at a contract level.
- To drive productivity via engagement activities to create new initiatives focusing on continuous improvement at all times, ensuring your contract(s) meets or exceeds their productivity targets.
- To contribute information required for tenders/proposals to support closing of new business.
- To prepare + present all required customer updates.
- To prepare required P+L with supporting commentary related to financial / service variances.
- To train + develop your team to ensure robust succession planning.
- To liaise with internal support resources + external providers (carriers, freight forwarders, suppliers).

**Requirements**:

- Minimum 5 years’ experience in logistics, supply chain, or freight forwarding operations
- Proven ability to manage operational performance for assigned key accounts
- Strong understanding of

freight processes, including import/export, compliance, and service delivery
- Experience conducting

business reviews,

analyzing KPIs, and presenting performance insights
- Skilled in customer relationship management and maintaining long-term client partnerships
- Ability to

develop and maintain SOPs, ensuring consistency across regional and national teams
- Proficient in data analysis, reporting tools (Excel, Power BI), and process documentation
- Demonstrated success in continuous improvement initiatives and operational optimization
- Capable of supporting RFQ responses, rate management, and implementation projects
- Excellent communication and stakeholder engagement skills across internal and external teams
- Detail-oriented with strong organizational and time management abilities
- Comfortable working in a fast-paced, cross-functional environment with global exposure
- Willingness to travel as required for client meetings and operational oversight

**What's in it for you**

Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:

- Corporate rates for Private Health Care Insurance
- Free Flu Vaccination Program
- Inclusive Gender-Neutral Parental Leave Policy to support all parents
- Attractive long-service awards
- Novated leasing
- Charity and volunteering events
- Flexible work arrangements
- And more!

**Who we are**

Logistics shapes everyday life
- from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, secure environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Contact Apply on Kit Job: kitjobau.com/job/3qm9a5