Customer Service Technical Advisor (Glendenning)

Job Description MUST HAVE SOME WAREHOUSE EXPERIENCE!! WELDING KNOWLEDGE IS AN ADVANTAGE 111 Provide sales support and customer service to distributors in relation to welding Provide technical support on products to distributors and their customers. Assist the Product / Sales Manager with any duties relating to sales and technical support. Key Responsibilities
· Familiarise and gain in depth knowledge of Welding products and systems.
· Handle incoming calls and emails enquiries on sales.
· Provide order confirmations, quotes, ETA’s and pricing enquiries to Distributors.
· Manage the invoicing process, including issuing invoices to Distributors
· Provide technical support on products to Distributors.
· Processing sales orders in system and manually, if required.
· Assist Product Manager with any duties relating to sales and technical support.
· Assist Warehouse staff with special orders specifications.
· Liaise with others in sales team on product, technical and process matters.
· Promote sales specials.
· Assist with the annual company stock take.
· Assist warehouse team with picking & packing of orders where required.
· Liaise with warehouse team on orders or delivery issues.
· Work in collaboration with other team members within IWWS.
· Communicate to Product / Sales Manager on stock issues.
· Maintain a high level of professionalism.
· Other duties as may be requested.
· OH&S; responsibility. full time position Pay: $65,000.00 – $70,000.00 per year Experience:
- customer service: 3 years (Required)
- warehousing: 1 year (Preferred)
- welding knowledge an advantage: 1 year (Preferred) Licence/Certification:
- car and drivers license (Preferred) Work Location: In person Apply on Kit Job: kitjobau.com/job/3qqpg7