Customer Service Representative (Eastern Creek)

Team Global Express is looking for a customer-focused and solutions-driven Customer Service Representative to join our team based at Eastern Creek. This is a fast-paced Monday to Friday ( 09:00am – 17:00) role where you will play a key part in supporting customers, resolving freight enquiries, tracking consignments, and ensuring a high level of service across our transport network. If you enjoy problem solving, working in a busy operational environment, and building strong customer relationships, we would love to hear from you. About the Role As a Customer Service Representative, you will be responsible for proactively tracking consignments, resolving service issues, coordinating with operations teams, and providing customers with accurate and timely updates. You will work closely with internal teams including operations, dispatch, and sales to ensure customer expectations and delivery commitments are achieved. Key Responsibilities
- Track consignments daily to minimise service failures
- Prepare and process consignment documentation including batching, scanning, imaging, and POD verification
- Complete accurate data entry of Proof of Deliveries into internal systems
- Communicate proactively with customers regarding delivery updates and service issues
- Investigate delivery discrepancies and provide suitable recovery solutions
- Respond to customer enquiries within agreed timeframes
- Build strong customer relationships through regular communication and support
- Liaise with operations and dispatch teams to resolve ongoing service issues
- Maintain accurate records of incidents, enquiries, and resolutions within the CSR system
- Conduct customer surveys and assist with customer training where required
- Report system or equipment issues promptly
- Participate in ongoing training and coaching sessions About You
- Previous experience in customer service, transport, logistics, or operational support
- Strong verbal and written communication skills
- Ability to remain calm and professional in high-pressure situations
- Strong problem-solving and multitasking capability
- Ability to work across multiple systems and applications
- High attention to detail and strong organisational skills
- Passion for customer service and delivering positive outcomes
- Reliable, adaptable, and able to work in a fast-paced environment
- Strong team player with a positive attitude If you are looking for a role where you can make a real impact on customer experience and operational performance, apply now. About Team Global Express Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and Current Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit . Why TGE We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. What we offer
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond. An inclusive workplace, works for everyone We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand. Our recruitment process Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening. Other things to note
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia. Apply on Kit Job: kitjobau.com/job/3qxj3w