Service Desk Support Officer (Eastern Creek)

Bright Food Asia Pacific is a private company that produces, imports, markets and distributes food. The company employs in excess of 1,300 people, operates in Australia, New Zealand and China with its head office located in Sydney. Bright Food Asia Pacific is the parent company amazing businesses
- Sunbeam Foods, Bob & Pete’s Bakery, Calendar Cheese Company, Mildura Fruit Company and many more. We have an exciting opportunity for an enthusiastic and motivated Service Desk Support Officer to join our friendly and supportive IT team. About the Role Reporting to the Service Desk Manager, you will provide IT support to end users across the business. You’ll be the first point of contact for IT queries, helping to troubleshoot basic technical issues and escalating more complex matters when needed. This is a great opportunity for someone early in their IT career looking to build hands-on experience in a collaborative setting. Why join us?
- Innovative Culture: Be part of a forward-thinking company that values creativity and initiative.
- Career Growth: Opportunities for professional development and career advancement.
- Collaborative Environment: Work in a supportive and dynamic team where your contributions are valued.
- Competitive Benefits: Enjoy a comprehensive benefits package, including versatile working and a varied employee benefits program. What you’ll be doing?
- Provide IT support via phone, email, remote access or in person
- Troubleshoot hardware and software issues and escalate where required
- Assist with user onboarding and offboarding processes
- Support day-to-day IT operations including laptops, mobiles, printers and conferencing tools
- Maintain accurate records and update the IT knowledge base
- Assist with device setup, patching and IT asset management
- Communicate clearly with users and keep them informed throughout issue resolution
- Support delivery of basic user guidance and training when needed What will you bring?
- Tertiary degree in relevant IT areas
- Previous experience in user training, or employee education is preferred.
- Knowledge of IT hardware and its configurations
- IT troubleshooting knowledge
- Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
- Resilience! We’re a small team, you’ll be good at managing time, attention to detail and prioritising your work.
- Team player
- you love working collaboratively and cross-functionally as well as possess a continuous improvement mindset
- Excellent verbal and written communication customer service skills to effectively convey complex technical concepts to non-technical audiences
- Familiarity with common industry standards and best practices.
- Strong organizational and project management skills to coordinate training programs effectively. Are you a team player who thrives on finding solutions, we want you on our team? APPLY NOW Apply on Kit Job: kitjobau.com/job/3rgkmi