Customer Service Representative (Eastern Creek)

Team Global Express is looking for a customer-focused and solutions-driven Customer Service Representative to join our team based at Eastern Creek. This is a fast-paced Monday to Friday (09:00am – 17:00) role where you will play a key part in supporting customers, resolving freight enquiries, tracking consignments, and ensuring a high level of service across our transport network. If you enjoy problem solving, working in a busy operational environment, and building strong customer relationships, we would love to hear from you. About the Role As a Customer Service Representative, you will be responsible for proactively tracking consignments, resolving service issues, coordinating with operations teams, and providing customers with accurate and timely updates. You will work closely with internal teams including operations, dispatch, and sales to ensure customer expectations and delivery commitments are achieved. Key Responsibilities
- Track consignments daily to minimise service failures
- Prepare and process consignment documentation including batching, scanning, imaging, and POD verification
- Complete accurate data entry of Proof of Deliveries into internal systems
- Communicate proactively with customers regarding delivery updates and service issues
- Investigate delivery discrepancies and provide suitable recovery solutions
- Respond to customer enquiries within agreed timeframes
- Build strong customer relationships through regular communication and support
- Liaise with operations and dispatch teams to resolve ongoing service issues
- Maintain accurate records of incidents, enquiries, and resolutions within the CSR system
- Conduct customer surveys and assist with customer training where required
- Report system or equipment issues promptly
- Participate in ongoing training and coaching sessions About You
- Previous experience in customer service, transport, logistics, or operational support
- Strong verbal and written communication skills
- Ability to remain calm and professional in high-pressure situations
- Strong problem-solving and multitasking capability
- Ability to work across multiple systems and applications
- High attention to detail and strong organisational skills
- Passion for customer service and delivering positive outcomes
- Reliable, adaptable, and able to work in a fast-paced environment
- Solid team player with a positive attitude If you are looking for a role where you can make a real impact on customer experience and operational performance, apply now. Apply on Kit Job: kitjobau.com/job/3rrbrs