Customer Service Leader (Rouse Hill)

**How will I help?**

Our branches are an important part of the communities they’re based in
- and as a Customer Service Leader, you’d have an important role to play in helping the community to get the best possible banking experience. Combining your business know-how with your passion for people, you’ll work with your Regional General Manager and your branch team to coach and motivate a diverse, dynamic and collaborative team to even greater heights. You’ll prove to our customers every day why they’ve come to the right place for all their financial needs. And that you’re just as invested in the local community as they are.

This is a full-time, branch-based role and the hours are across and inclusive of **Monday**to**Saturday**.

**What will I need?**
- Strong **leadership**experience, ideally gained in a Retail Banking environment (preferred, not essential)
- Proven experience of holding accountability for **risk**and **compliance**, staff **performance**and **customer**experience
- **High-energy**, with an ability to **inspire**and **motivate**a diverse team
- Experience of working to fulfil **business**performance targets**and **spur growth**:

- Ability to effectively **de-escalate**and address challenging situations by using strong **communication**and **problem-solving**skills

At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your recent role. We’re here to empower you with the knowledge and skills to thrive!

**Why join us?**

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- A variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

**Create your future today**

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone
- no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website. Apply on Kit Job: kitjobau.com/job/3quh0x