Delivery Launch & Operations Lead (Hospitality / Qsr) - …, Rouse Hill

Pizza Pasta Please (P3) is launching **home delivery** and we’re looking for someone who has **done this before** — not just talked about it. This role will lead the setup and rollout of delivery across our stores while supporting strong day-to-day operations.

**What you’ll be responsible for**
- Build and launch our delivery program (from planning to go-live)
- Set up delivery zones, timing, packaging standards, and service flow
- Choose/implement delivery platforms and/or direct ordering processes
- Create SOPs, training, and store routines for consistent delivery execution
- Coordinate menu suitability for delivery (quality, speed, hold times)
- Drive KPIs: delivery times, order accuracy, customer ratings, refunds/complaints
- Support operations: standards, rostering rhythm, team training, compliance

**You are**
- Experienced in **launching delivery** in a restaurant/QSR environment (required)
- Operationally strong: systems, training, and getting teams to follow process
- Calm under pressure and solutions-focused
- Comfortable working across multiple locations and on the tools when needed

**Bonus if you have**
- Experience with Uber Eats/DoorDash/Menulog and direct delivery setups
- Cost control, packaging optimisation, and labour efficiency experience
- Marketing coordination for launch (offers, signage, in-store upsell)

**What we offer**
- A real opportunity to own a launch and build something properly
- Competitive salary (based on experience) + performance incentives
- Growth pathway across a fast-moving multi-site business

**To apply** Send your resume + a short note:

- Which delivery launch you’ve led
- What you changed that made it work
- Your availability to start

**Job Types**: Full-time, Part time, Freelance, Contract Contract length: 6 months

Pay: $90,000.00
- $130,000.00 per year

Expected hours: No more than 38 per week

Work Location: In person Apply on Kit Job: kitjobau.com/job/3rhuze