Operations & Customer Service Administrator (Rowville)

- Wide-ranging operations & customer service role making real business impact
- FT Permanent role | $70-75K + super | Mon-Fri business hours | Hybrid role
- Rowville office | Onsite parking | Supportive team with training & career growth If you’re someone who thrives in a busy, varied role where no two days look the same this could be the opportunity you’ve been waiting for.

We are partnering with a globally recognised wellness brand with over 30 years of success in personal health and lifestyle products. With a strong reputation for innovation and quality, this organisation is passionate about creating products that help people relax, recharge and feel their best.

They’re now looking for an organised, proactive Operations & Customer Service Administrator to join their team and play a key role in keeping things running smoothly behind the scenes.

The Benefits


- $70,000 – $75,000 + Super
- Monday to Friday, standard business hours
- Rowville office with onsite parking
- Hybrid working post training (minimum 3 days onsite for collaboration)
- Genuine variety across operations, customer service & admin
- Supportive leadership and hands-on training
- Career growth with exposure to finance and operations About the Role

This is a true all-rounder role where you’ll be the glue between operations, customer service and sales support.


- Processing orders and managing stock inventory
- Managing customer enquiries and building stakeholder relationship
- Admin support and coordination for the sales team
- End-to-end processing and reporting of retail claims
- Office administration, coordinating office services and supplies
- Assisting with accounts payable and receivable tasks
- Identifying process improvements and supporting system efficiencies About You


- You are organised, adaptable and genuinely enjoy being the go-to person who keeps things on track
- Previous experience in a high-volume administrative role
- Strong communication skills and customer service experience in a fast-paced environment
- Excellent attention to detail and time management skills
- Confidence working across multiple systems (ERP experience highly regarded)
- A proactive mindset and ability to identify process improvements
- A positive, team-oriented attitude with the ability to work autonomously If you’re flexible, eager to learn and excited by a role where you can grow your skillset across a variety of business operations, APPLY NOW or reach out to Sonja at SMAART Recruitment for a confidential chat on 03 8637 4401. Apply on Kit Job: kitjobau.com/job/3r0eng