Guest Experience Front Desk Agent (Cape Schanck)

Select how often (in days) to receive an alert: Join a warm and genuine front office team At RACV, we’re a member‑owned organisation and a smart choice, a valuable company, famous for not letting people down. We’re proud to create outstanding experiences for our members, guests and the people who work with us. RACV Cape Schanck Resort is a premium coastal destination overlooking world‑class golf courses and ocean views. We’re currently seeking a warm, professional and service‑focused Front Office Receptionist to join our welcoming Front Office team. About the Role As the first point of contact for members and guests, you’ll deliver friendly, professional service while managing front desk operations and accommodation enquiries. Working in a supportive resort environment, you’ll help bring RACV’s member‑first promise to life at every interaction. Key Responsibilities
- Welcome and assist guests throughout their stay
- Manage reservations, check‑ins, check‑outs and enquiries
- Answer calls and manage correspondence
- Process payments accurately and in line with RACV procedures
- Upsell and promote accommodation and resort services where appropriate
- Liaise with Housekeeping and other departments to ensure a seamless guest experience
- Complete daily front office administration and shift duties About You You are a naturally welcoming and organised professional who enjoys being the first point of contact for guests and members. You take pride in delivering thoughtful, personalised service and remain calm, friendly and professional, even in busy or unexpected situations. With a strong eye for detail and the ability to confidently manage multiple tasks, you understand the importance of accuracy, presentation and follow‑through in a front office environment. You enjoy working as part of a close‑knit team and are always willing to step beyond your core responsibilities to support the overall guest experience. You bring a flexible and positive approach to shift work, including weekends and public holidays, and take pride in being part of a seven‑day resort operation. Whether assisting with bookings, resolving enquiries or recommending resort experiences, you are driven by creating memorable moments and genuine connections with every guest. What We’re Looking For
- Experience in customer service or hospitality (front office experience preferred)
- Strong communication, interpersonal and numeracy skills
- Professional presentation and customer‑focused mindset
- Familiarity with hotel systems (e.g. OPERA) and MS Office is desirable Why Join RACV Cape Schanck?
- Stunning coastal workplace on the Mornington Peninsula
- Supportive, values‑led and inclusive culture
- Career development and internal opportunities across RACV
- Team member discounts across accommodation, dining and RACV products
- Strong focus on wellbeing, safety and work‑life balance Application process You can learn more about the RACV at careers.racv.com.au Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. If successful, next steps will be the completion of an online assessment consisting of a 20 minute AI online chat interview. Additionally, applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis – Front Office and whether any reasonable adjustments may be required. At RACV, we believe that maintaining a diverse and inclusive workplace is an important element of our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. Submit your CV via the link below. How to apply
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