Account Development Coordinator Melbourne, Victoria, City of Port Phillip

Prezzee is a global leader in digital gifting and payments, having sold over 140 million gift cards through partnerships with more than 1,500 brands and serving over 6 million customers worldwide. Our mission is to change lives through the power of giving— leveraging borderless payment technology and innovative digital solutions to help people connect and create memorable moments that truly matter.

About the role Note this is a 12 month FTC

The Account Development Coordinator plays a key role in supporting the growth of Prezzee’s B2B customer base by managing and engaging a large portfolio of existing and prospective accounts. This role combines sales coordination, client engagement, and operational support to deliver a seamless customer experience while identifying opportunities to grow revenue.

Manage and proactively engage a portfolio of existing and prospective B2B customers

Develop targeted outreach strategies aligned to seasonal demand, key buying periods, and customer needs

Analyse customer behaviour, engagement trends, and market insights to identify growth opportunities

Identify and action upsell, cross-sell, and account development opportunities across Prezzee’s product offering

Re‑engage dormant customers through structured follow‑up and relationship‑building activity

Support day‑to‑day client enquiries and act as a key contact for account‑related support

Assist with customer onboarding, account setup, and product implementation to ensure a smooth experience

Educate customers on Prezzee’s gifting solutions, platform features, and program options

Provide administrative support including order processing, reporting, CRM updates, and platform guidance

Work closely with Sales, Marketing, Product, Customer Care, and Technology teams to support customer success

About You

Background in Sales or Customer Service is a bonus

Strong customer engagement and satisfaction across managed accounts

Reactivation and growth of previously inactive accounts

Identification of upsell opportunities and contribution to pipeline growth

Accurate CRM data management and clear reporting

Effective collaboration with internal teams to deliver a high‑quality client experience

This is hybrid role, in office 3 days a week, based in Melbourne CBD.

You’ll play a key role in shaping the future of digital gifting at a global scale — working with talented people, modern technology, and a culture that genuinely values openness, excellence, and impact.

Benefits

Prezzeeversary Leave– Extra day of annual leave for each year you’re with us

BirthYay Leave– Celebrate you with a paid day off during your birthday month

Novated Car Leasing– A tax‑smart way to bundle and pay for your car and running costs

ClassPass Membership– Fully covered monthly credits for fitness, wellness, and beauty

Office Allowance– One‑time payment to upgrade your office setup

Flexible Work Perks– Flex your hours, take Culture Swap Days, and work from anywhere for 30 days a year

Prezzee Staff Discounts– Exclusive deals on Prezzee gift cards – just for being part of the team

Wellbeing Support– Access mental, social, financial, and physical wellbeing support via Telus

Learning&Development– Grow your career with LinkedIn Learning, job shadowing, industry programs, and our Lunch&Learn sessions

Employee Resource Groups– Be an advocate or ally and foster belonging through groups like EmpowHer and Pride

Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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