Enterprise, Provisioning and Accounts Representative, City of Port Phillip

The Enterprise Provisioning and Accounts Representative plays a key role in ensuring seamless delivery of enterprise services by accurately processing and fulfilling customer orders across the product and service portfolio, while consistently meeting defined service levels.

This role also provides end-to-end support for customer enquiries spanning billing, invoicing, accounts, payments, and disputes, ensuring timely resolution and a consistently high standard of customer experience across every interaction.

At Aussie Broadband we believe

difference

is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud

Equal Opportunity Employer , supporting and celebrating difference is just one way that we demonstrate our value of‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

Don't be ordinary, be awesome

Think BIG

No bullsh*t

Be good to people

Have fun

We are proud to be a

B Corp Certified company , which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

We have been named one of the top employers in Australia by

HRD magazine .

The good stuff

26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

Discounted internet up to the value of $109 per month

20% off our Mobile services

Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

Celebrating you! With monthly rewards and recognition

Internal training and resources for you to continue to learn, grow and achieve your career goals

Yearly allowance for amazing Aussie merch

Fitness Passport for access to multiple gyms and pools across Australia

Let’s Talk About You

Manage order processing and fulfilment of Enterprise products and services, ensuring all requests are accurately completed within defined service levels to deliver a high-quality customer experience

Provide end-to-end case management for customer enquiries, including billing, invoicing, accounts, payments, retention, billing disputes, and debt collection, ensuring timely resolution within service standards

Communicate effectively with customers (new and existing), external suppliers, and carriers via phone and email, maintaining a professional and customer-focused approach

Process service requests efficiently and accurately, demonstrating a proactive and solutions-focused attitude to achieve strong service outcomes

Work across both Accounts and Provisioning functions within Enterprise Operations, with workload allocation based on business demand

Demonstrate flexibility in a fast-paced environment, following established processes while applying sound problem-solving skills where required

Escalate and clearly communicate issues, risks, and resolution activities to internal stakeholders to support service improvements and enhance customer experience

Collaborate with internal teams including Commercial, Customer Experience, Technical Support, Product, Operations, and Finance to ensure service assurance and support high-value customers

Maintain a strong focus on service quality, accuracy, and continuous improvement across all customer interactions and operational tasks

If you like the sound of that, here’s some other things we’d love to see…

Experience in a similar role

Strong customer service skills with excellent phone manner and written communication ability

Excellent time management and organisational skills

Strong problem-solving and analytical thinking abilities

General knowledge of telecommunications products and services is advantageous

Intermediate computer skills, including Microsoft Word and Excel

Previous experience in one or more of the following is highly regarded:

Service delivery / provisioning

Accounts and billing

Call centre or customer support environments

Ready to join? Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!

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