Chief Member Officer, City of Port Phillip

Permanent full-time position

Flexible, hybrid working arrangements

Paid parental leave, paid study leave and subsidies for professional memberships

Complimentary access to an employee assistance program (EAP) and wellbeing events throughout the year

About Us The LIV is the state's peak body for lawyers, representing more than 21,000 members. The LIV's purpose is to promote the highest standards of ethical and legal practice, education and service excellence in the practice and administration of law to ensure the community benefits from strong legal representation, effective advocacy and a fair and equitable legal and justice system.

The LIV is a non-profit organisation dedicated to our members and the development, maintenance, and the sustenance of the law for the benefit of the community.

Position Overview The Chief Member Officer (CMO) is a senior executive responsible for shaping and delivering an exceptional membership experience for the members of the Law Institute of Victoria (LIV), the legal profession and the community who engage with the LIV.

This role ensures the LIV remains the trusted home for lawyers across all practice areas, career stages, and jurisdictions. The CMO leads strategy and operations across membership, engagement, product development and delivery, communication, support services, and community building.

Reporting to the Chief Executive and working closely with the executive team, the CMO ensures the LIV's products and programs are deeply aligned to member (and employer) needs and deliver meaningful value to practitioners, firms, employers and the community the profession serves.

Key Responsibilities Include

Develop and deliver a comprehensive membership strategy that responds to the evolving needs of the legal profession.

Identify emerging trends in legal practice, regulation, technology, and workforce demographics and translate them into relevant member offerings.

Drive a modern, seamless member experience across everything the LIV does from face to face to digital.

Set and approve strategic priorities for content, CPD, and channel performance aligned to member and sector needs.

Ensure governance, compliance, and quality standards across learning, editorial, and publishing functions.

Grow membership through targeted acquisition campaigns, university partnerships, law firm/employer engagement programs, and profession‑wide outreach.

Lead retention strategies by understanding lifecycle needs of legal practitioners, including key transition points (admission, career progression, returning to practice, role changes).

Lead high‑performing teams across growth, experience design, and content, learning and channels.

To be considered, you must demonstrate

Deep understanding of professional bodies, legal sector dynamics, and the unique needs of legal practitioners.

Strategic leadership with strong execution capability.

Expertise in membership management, customer experience, or association leadership.

Strong stakeholder engagement skills.

Data‑driven decision‑making and ability to translate insights into strategy.

Qualification and Experience

10+ years in senior membership, customer experience, or professional services leadership roles.

Experience in a legal association, professional body, or service‑led organisation is highly desirable.

Demonstrated success in growing and retaining a member community.

The LIV encourages applications from Aboriginal and Torres Strait Islander origin, LGBTIQ+ communities and from diverse cultures, language groups, and people with disabilities.

If you are interested in joining a highly respected membership organisation that values respect, integrity, collaboration, accountability, curiosity and a focus on service excellence, please apply.

How to Apply Please include a cover letter, together with your CV.

Applications close 19 June 2026.

Applications may be considered and interviewed before the closing date.

Position description file: May2026_Chief Member Officer_Position Description.pdf

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