Account Manager - Return to Work Coordinator, City of Port Phillip

An exciting opportunity exists for an experienced and people-focused injury management professional to join a purpose-driven risk management and workplace services business. This role is ideal for someone who enjoys building strong client relationships, coordinating return-to-work matters, and supporting positive recovery and business outcomes.

About the Role Managing an established portfolio of clients, you will deliver professional Return to Work and Injury Management services designed to support safe, timely, and sustainable recovery outcomes while enhancing overall client experience.

Acting as the key coordination point between injured workers, employers, insurers, treating practitioners, and rehabilitation providers, you will proactively manage claims and RTW processes from early intervention through to resolution.

Key responsibilities

Managing return-to-work and injury management services across a portfolio of clients

Coordinating early intervention, claims triage, and RTW strategies

Developing and maintaining Return to Work Plans

Liaising with injured workers, employers, insurers, treating practitioners, and rehabilitation providers

Monitoring claims progression, return-to-work barriers, and suitable duties programs

Preparing client reports and supporting overall service outcomes

Building strong, trusted relationships with clients and stakeholders

Supporting growth opportunities across existing and new client relationships

Ensuring compliance, service standards, and internal procedures are met

Providing professional support to clients and internal stakeholders

What's on Offer

Join a purpose-driven organisation with a strong growth mindset

Established client portfolio with opportunity to expand services

Supportive leadership and collaborative team environment

Ongoing professional development and training

Flexible and dynamic work environment

Employee benefits including income protection and overseas travel insurance

About You You will bring:

Experience in return to work, injury management, occupational rehabilitation, or workers compensation

Strong understanding of workers compensation claims processes (0-52 weeks) and RTW principles

Excellent communication and stakeholder management skills

A proactive, organised, and solutions-focused approach

Ability to manage competing priorities and sensitive stakeholder matters

Confidence working within compliance frameworks and service standards

A genuine passion for supporting positive recovery and return-to-work outcomes

Desired Skills and Experience RTW, workers compensation or rehabilitation consulting experience required. Front-end claims (0-52 weeks) and stakeholder management experience highly regarded.

How to Apply If you are passionate about helping people through the return-to-work process and building long-term client relationships, we'd love to hear from you. Apply now with your resume and a brief cover letter outlining your experience.

At Horner we recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We actively encourage applications from any background.

We provide reasonable adjustments for individuals with disability - please email if you require an adjustment to be made during the recruitment process. Please note that applications or resumes sent to this email address will not be accepted or responded to.

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