Customer Operations Lead - Temporary Full-Time (City of …, City of Blacktown

Additional Information
- This role is Temporary Full-time, 76hrs per fortnight for 12 months.
- The internal job title for this role is Customer Operations Manager.
- The store operates 7 days per week. Availability is required to work a rotating roster, including a mix of day and evening shifts, and alternating weekend shifts (both Saturday and Sunday). Responsibilities
- Contribute ideas and insights to the creation and implementation of the local customer relations action plan.
- Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey.
- Build business competence and lead, coach and develop the full team, promoting individual growth and securing a high-performing team.
- Implement the global solutions, services and tools that support the daily operations within the customer function.
- Analyse customer-related and financial KPIs and act with relevant stakeholders on root causes of customer dissatisfaction and other efficiency drivers, including accountability of the customers and compensations budget.
- Provide a family-friendly environment that converts more visitors to happy customers.
- Ensure a customer-friendly, efficient and cost-effective execution of the payment process.
- Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co‑workers in execution and follow-up.
- Secure operational excellence in daily operations in order to enhance the customers' shopping journey.
- Identify and develop the many talents in the unit and within the department to secure succession planning.
- Support proactively with customer insights for business and customer experience improvements. Qualifications
- Incredible people‑management skills and ability to identify, support and nurture talent to see them grow and develop.
- Strong ability to inspire the team to prioritise the customer experience through leading by example.
- Adaptable mindset, able to reflect and remain agile in a constantly changing retail environment.
- Highly developed skillset in analysing data, deriving insight, identifying pain points and creating solutions to drive customer satisfaction.
- Team-oriented by nature and can influence and inspire colleagues, internal and external to align to vision. Benefits
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more.
- 24/7 access to our Employee Assistance Program for health and wellbeing support.
- 15% Co‑worker discount.
- Low-cost nutritious meals including complimentary drinks in our Co‑worker restaurant.
- Co‑worker uniform provided.
- Free Co‑worker parking.
- Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
- Bonus programme (where eligible).
- Co‑worker Loyalty programme (extra contribution to your superannuation fund where eligible). #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rua2g