Retirement Living - Resident Liaison Officer (Kidman Park)

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Job description

Posted Tuesday, 31 March 2026, 10:00 am | Expires Sunday, 19 April 2026, 9:59 am
- Champion meaningful resident experiences I Support independence across ECH villages
- Build trusted relationships with residents, families, carers & service partners
- Help strengthen community engagement, wellbeing &coordinated; service delivery

**About ECH**

At ECH, we take pride in our work, our teamwork, and the positive impact we make on people’s lives. We believe our people drive our success, and how we work together is just as important as what we achieve. By embracing technology and flexible working, we create a better balance between work and life.

We're always looking for ways to improve the lives of older South Australians. To do this, we invest in our people. Everyone has the chance to grow, learn, and advance their career at ECH. We also value and celebrate diversity, recognising the strength it brings through different ideas, experiences, and perspectives.

**About the Opportunity**

In this highly people centred role, you’ll build solid relationships with residents, families, carers and internal teams while coordinating activities, events and community engagement initiatives.

You will provide clear information, resolving concerns with empathy and promoting services that enhance wellbeing. I

Additionally, you will manage essential administrative and compliance requirements to ensure high quality, coordinated service delivery.

Key responsibilities include:

- Supporting residents with informed decision making, independence and future planning.
- Planning and delivering activities and engagement opportunities that build connection and enhance wellbeing.
- Responding to resident concerns and minor disputes, escalating issues where appropriate.
- Promoting ECH services that help residents achieve their goals and maintain independence.

**About You**

You’re an excellent communicator with a natural ability to build rapport and support others. You are confident working with residents and families, navigating sensitive conversations and providing guidance with empathy and professionalism.

You bring strong organisational skills and the ability to work collaboratively across teams. You take pride in delivering high quality outcomes and representing ECH’s values in every interaction.

**Essential**
- Relevant experience in client support, case management or community engagement
- National Police Check
- Current Driver’s Licence

**Desirable**
- Certificate IV Ageing Support, or a related qualification deemed suitable for the role.
- Aged Care or similar industry experience preferred
- Competence in ATS, onboarding and related Technology.

**Some Perks for You**

Be MORE at ECH! We're passionate about supporting our people as much as our clients and residents. Enjoy wellbeing programs, an environment that creates meaningful connections and opportunities to grow your skills and career all topped off with competitive benefits. Ready to be part of something special? Join us and help older South Australians get MORE out of Life!

As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income.

**Applications close: Sunday 19**th** April 2026**

Job details
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- **Salary Apply on Kit Job: kitjobau.com/job/3qub1e