Manager, Business Controls & Monitoring (Lockleys)

Create your best future and join **Mortgage Operations**as a **Manager, Business Controls & Monitoring**.

**What’s the role?**

This role is responsible for helping shape how Mortgage Operations manages **operational risk and compliance**, including incident management, risk assessments, controls and change activity. You’ll be the key link between the business, compliance, assurance and second‑line risk partners, ensuring risk and control expectations are practical, explicit and fit for purpose.

You’ll act as a trusted advisor to operational teams, supporting everyday decision‑making through strong controls and sound judgement. A key focus is embedding a culture of integrity, supporting projects and change, and keeping risk management simple, relevant and effective while protecting customers and the business.

This is a permanent fulltime opportunity supporting Mortgage Operations, based in Adelaide or Sydney, with hybrid working (3 days in the office, 2 from home).

**What do I need?**
- Experience supporting **risk and compliance in operational environments**, ideally within banking and mortgage products
- Confidence advising on **incidents, controls and regulatory obligations**in a clear, practical and actionable way
- Ability to **test controls**for both design and operating effectiveness
- Strong judgement with the ability to **simplify complexity**and avoid over‑engineering risk processes
- Proven ability to **build trust and influence leaders**without formal authority
- Curiosity and commitment to continuously improving how risk is assessed and managed
- Comfort working with **risk frameworks, control systems (e.g. JUNO)**and supporting audit or assurance activity

**Our Promise to You**

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

**Create your future today**

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone
- no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section. Apply on Kit Job: kitjobau.com/job/3qzbz1