Resident Experience Manager (City of Charles Sturt)

- Support people in need to live their best lives and see your impact every day.
- Find your place to belong with a team that values you and all you bring
- Pay less tax and increase your take-home pay with generous salary packaging So many lives. So many ways. One you. 50,000 lives and counting. That’s how many South Australians our people support each year. As one of the state’s leading not-for-profits, we’re making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve
- and we’re growing our reach for the future. It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you? Join us as a Resident Experience Manager and be part of something bigger. What you’ll do You’ll lead the resident experience across hospitality, café, lifestyle and customer service functions, ensuring every touchpoint reflects high‑quality, person‑centred care. You’ll champion continuous improvement, support staff, and create an environment where residents feel heard, valued and supported.
- Coordinating hospitality, café and lifestyle teams to deliver exceptional service
- Monitoring service delivery, food safety, dining experience and public spaces
- Leading resident feedback, surveys, complaints and improvement initiatives
- Supporting new starter induction, customer service training and team development
- Driving a culture of quality, safety, compliance and resident‑centred care What you’ll bring To thrive in this role, you will have:
- Experience in hospitality, customer service or lifestyle leadership
- Strong communication and relationship‑building skills
- Ability to lead teams, manage service delivery and solve problemsCommitment to resident wellbeing, service excellence and continuous improvement We would also love you to have
- Experience in aged care or community services
- Qualifications in Hospitality Management, Business Management or similar
- Experience with food safety, customer experience design or service improvement Why AnglicareSA? Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.
- So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
- So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
- So much compassion, and a place to belong: At AnglicareSA, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime. More to enjoy
- Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
- Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and adaptable working hours for some roles
- Grow your skills and career with learning programs, professional development pathways, and education assistance
- Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
- Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities Our impact starts with you Join AnglicareSA, and help us change lives and communities. At AnglicareSA, we proudly and gratefully bring together a team that is truly diverse
- from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone
- regardless of background and ability
- feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know. We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r9e6f