Customer Intake Partner Community Services Woodville …, City of Charles Sturt

Enjoy the satisfaction of supporting older people to stay in their homes with the personalised care you coordinate.

As a Resthaven Customer Intake Partner, Community Services , you will ensure that the customers goals are met in accordance with their identified needs and desired outcomes. The Customer Intake Partner is responsible for ensuring the services for each new client are consistent with Resthaven’s service model, culture and values.

Resthaven Western Community Services at Woodville have a full-time permanent position available for a Customer Intake Partner to join the team.

Core Responsibilities

Facilitate and complete a successful admission and onboarding of recent clients via face to face and virtual settings

Meet Resthaven Sales KPIs

Establish an individual client budget that ensures clients are receiving effective and efficient services suited to their identified goals for support at home

Ensure a high level of client satisfaction is achieved through the onboarding process

Maintain in-depth and up to date knowledge of available funding and community services offerings relevant to the care needs of new clients

Build and maintain a cooperative working relationships with the care partners, multi-disciplinary team and other stakeholders

Promotion of Resthaven Community Services

Provide information, advice and support to prospective clients and representatives

Assist clients to identify and develop their personal goals and aspirations for their personalised program and determine the most effective way to support the client to choose services to achieve their goals

Essential Criteria

Experience in a person-centred relationship focused role or relevant commercial business development

Utilise and maintain relevant sales tools to clearly demonstrate the health of the sales pipeline

Excellent communication and negotiation skills including relationship-based outcome focused conversation

Well-developed decision making & analytical skills with proven ability to self-manage and prioritise workload

Ability to adhere to existing and developing process changes in line with funding/legislative change

Resthaven is one of South Australia’s largest not-for-profit providers, so you’ll personally benefit from our secure, regular work workplace.

If you live our values of trust, dignity and respect, open the door to a meaningful career with Resthaven.

Applications close 9am Monday 25th May 2026.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rldno