IT Service Desk Manager Gepps Cross (City of Port Adelaide …, City of Port Adelaide …

Are you a hands‑on IT skilled with a passion for leadership, service excellence and continuous improvement? If so, Stratco has the opportunity you’ve been looking for! With over 70 years of experience in the industry, Stratco is a national leader in the manufacture and marketing of building and home improvement products. We have an outstanding record of continual growth, manufacturing plants and home improvement stores in all mainland states of Australia, along with a presence in several international locations. Located in our Adelaide head office, this is a unique opportunity to lead a dynamic service desk team while remaining actively involved in day‑to‑day technical support. As our IT Service Desk Team Leader, you’ll play a key role in driving service quality, developing team capability, and ensuring a seamless support experience for users across the organisation. Key Responsibilities
- Lead and manage the IT Service Desk function to ensure the effective and timely delivery of 24x7x365 high quality technical support to internal and external Stratco stakeholders
- Ensure all Stratco internal team members and relevant external customers have simple and clear channels for engaging the Group IT Service Desk
- Drive a customer‑focussed service culture, ensuring a positive and consistent user experience
- Provide Level 2 and Level 3 technical support across supported systems and platforms
- Proactively manage internal teams and external vendors to ensure effective service delivery and accountability
- Contribute to Major Incident, Problem and Change Management processes
- Provide relevant reporting and insights to the IT Leadership Team and senior stakeholders Qualifications For this unique opportunity, we are targeting a team-oriented IT professional who enjoys leading from the front. You bring a strong mix of technical capability, leadership skills and a passion for delivering excellent customer outcomes, along with:
- Proven experience in an IT Service Desk or IT Support environment (ideally in a large or multi‑site organisation)
- Demonstrated leadership or mentoring experience, with the ability to motivate and develop a team
- Strong understanding of IT Service Management (ITSM) frameworks (e.g. ITIL)
- Excellent communication and stakeholder management skills, with the ability to engage users at all levels
- Ability to prioritise, manage competing demands and remain calm under pressure
- Experience managing incidents, service requests, and escalations in a structured environment
- Strong analytical and problem‑solving skills, with a focus on continuous improvement
- Microsoft 365 ecosystem
- Microsoft Server technologies including Active Directory and Exchange Join a well‑established and rapidly growing Australian organisation where you’ll play a pivotal role in shaping business success through leadership of a critical IT function. You’ll be part of a supportive, collaborative, and forward‑thinking technology team that values innovation, initiative, and impact. Alongside meaningful influence and exciting challenges, you’ll also enjoy strong opportunities for professional growth and long‑term career development in an environment that’s invested in your future. Benefits
- Holistic wellness & mental health support
- 24/7 EAP to team members & family
- Versatile working arrangements
- Team member discounts
- Professional development & career growth
- Competitive remuneration
- Positive workplace culture & inclusion #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qg27y