Senior Customer Service Coordinator - Engineering Support …, Port Adelaide

About the Role The next step in your career starts here… Key Highlights
- Permanent, Full-Time opportunity
- Monday to Friday
- Genuine career development and progression opportunities As the Senior Customer Service Coordinator – Engineering Support at our Edinburgh branch, you’ll play a key role in supporting the Hub Manager while leading the coordination of complex traffic installation projects. This is a varied role combining operational oversight, customer engagement and project coordination in a fast‑paced environment. Key Responsibilities
- Coordinating traffic installation projects, including sourcing equipment, managing product availability and organising logistics
- Liaising with customers to understand requirements and deliver tailored, end‑to‑end solutions
- Scheduling contractors, cranes and resources to ensure efficient and timely project delivery
- Overseeing branch administration, customer service and safety standards
- Leading and supporting a team of Sales Coordinators to deliver exceptional service outcomes
- Collaborating closely with the Senior CSC network and leadership team
- Driving a strong safety‑first culture across all operations
- Ensuring clear, timely communication, keeping all stakeholders informed and aligned
- Managing quotes, purchase orders and hire agreements
- Balancing competing priorities in a high‑volume environment while maintaining quality and efficiency Requirements
- Experience in a high‑volume, customer‑facing setting (this is key to success in the role)
- A hands‑on leadership style with the ability to coordinate multiple moving parts
- A positive, solutions‑focused mindset and passion for customer service
- Strong communication skills and the ability to keep all stakeholders informed
- Confidence to learn quickly, ask questions and continuously improve
- Proven resilience and adaptability when managing competing demands
- Strong organisational and problem‑solving skills
- Experience supporting or leading teams
- Solid computer skills (MS Word, Excel, Outlook) Benefits
- Development and career progression pathways
- Flexible working options – let’s discuss what works best for you
- Access to employee discounts, benefits and wellbeing programmes
- Purchased additional leave programme
- Novated leasing and salary sacrifice options
- 12 weeks paid parental leave in addition to the government scheme
- Volunteering opportunities through the Coates Foundation Diversity and inclusion are at the heart of our culture. We welcome candidates from all backgrounds, experiences and perspectives. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qu0l4