Customer Service Coordinator (Port Adelaide)

The next step in your career starts here…
- Permanent Full-Time | Albert Park
- Monday to Friday + alternating roster (7am–3pm / 9am–5pm)
- Competitive base salary & career progression pathways As the first point of contact for customers at our Albert Park branch, your number one goal is to ensure customers receive the best possible service with their equipment solutions, while contributing to a reliable and high‑performing team. This role offers variety and on‑the‑job learning supported by a cooperative and experienced team. It’s an ideal opportunity for someone who enjoys engaging with customers, delivering solutions and thrives in a supportive, team‑oriented environment. What You’ll Be Doing
- Supporting customers in person, over the phone and via email
- Preparing hire schedules, quotes, and invoicing
- Allocating equipment and liaising with the workshop
- Coordinating deliveries, transfers, pick‑ups, repairs and breakdowns
- Occasionally assisting in the yard with loading equipment
- Liaising with suppliers to support customer needs What You Will Bring
- A team player who is committed to delivering exceptional customer service
- Initiative and a willingness to learn (with plenty of on‑the‑job training)
- An interest in developing your career and progressing within Coates
- Experience in a customer‑facing high‑volume environment
- Basic computer skills (MS Word, Excel, Outlook)
- Ability to learn and understand technical information
- Ability to adapt to changing priorities proactively and professionally An interest in construction, mining, or engineering is a bonus—we’ll provide all the training you need to succeed in equipment hire. What You’ll Get In Return
- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program including Fitness Passport
- Competitive salary
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks paid parental leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply. Coates. Equipped for you. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rhcen