Hotel Receptionist (Trawool)

Are you passionate about hospitality and creating memorable guest experiences? Join the Trawool Estate team as a Hotel Receptionist and be the welcoming face of our prestigious hotel.

**Responsibilities**:

- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests efficiently, ensuring all procedures are followed
- Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions
- Manage reservations and cancellations, ensuring accuracy and efficiency
- Coordinate with housekeeping and maintenance departments to ensure guest rooms are ready and well-maintained
- Handle payments and maintain guest accounts
- Respond to guest complaints and resolve issues promptly and courteously
- Maintain a neat and orderly front desk and reception area
- Assist with administrative tasks as needed, such as filing and photocopying

**Requirements**:

- Proven work experience as a Receptionist, Front Office Representative, or similar role in the hospitality industry
- Excellent customer service and communication skills
- Strong organisational and multitasking abilities
- Ability to work under pressure and handle challenging situations with a positive attitude
- Flexibility to work shifts, including weekends and holidays

Join our energetic team and be part of an exciting journey to deliver an exceptional guest experiences. If you are ready to take the next step in your career as a Hotel professional, we want to hear from you!

**Job Types**: Part-time, Casual

Pay: $25.85
- $38.78 per hour

**Benefits**:

- Employee discount
- Free food

Ability to commute/relocate:

- Trawool, VIC 3660: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Hotel Receptionist: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person Apply on Kit Job: kitjobau.com/job/3qui92