Hotel Receptionist Trawool

Are you passionate about hospitality and creating memorable guest experiences? Join the Trawool Estate team as a Hotel Receptionist and be the welcoming face of our prestigious hotel.

Responsibilities:

Greet and welcome guests as they arrive at the hotel

Check-in and check-out guests efficiently, ensuring all procedures are followed

Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions

Manage reservations and cancellations, ensuring accuracy and efficiency

Coordinate with housekeeping and maintenance departments to ensure guest rooms are ready and well-maintained

Handle payments and maintain guest accounts

Respond to guest complaints and resolve issues promptly and courteously

Maintain a neat and orderly front desk and reception area

Assist with administrative tasks as needed, such as filing and photocopying

Requirements:

Proven work experience as a Receptionist, Front Office Representative, or similar role in the hospitality industry

Excellent customer service and communication skills

Solid organisational and multitasking abilities

Ability to work under pressure and handle challenging situations with a positive attitude

Flexibility to work shifts, including weekends and holidays

Join our energetic team and be part of an exciting journey to deliver an exceptional guest experiences. If you are ready to take the next step in your career as a Hotel qualified, we want to hear from you!

Job Types: Part-time, Casual

Pay: $25.85
- $38.78 per hour

Benefits:

Employee discount

Free food

Ability to commute/relocate:

Trawool, VIC 3660: Reliably commute or planning to relocate before starting work (preferred)

Experience:

Hotel Receptionist: 1 year (required)

Work Authorisation:

Australia (required)

Work Location: In person Apply on Kit Job: kitjobau.com/job/3r4qun