Digital Service Representative & Customer Service …, Lake Illawarra

**Department of Customer Service**

**Reference number**
- req51329

**Occupation**
- Customer Service Attendant EOI

**Work type**
- Part-Time

**Location**
- Illawarra & South Coast

**Salary Information**
- From AUD $62,500.00 to $87,753.00 per year

**Closing date**
- 06 May 2026 at 10:00am

**Digital Service Representative** **Hourly rate**:$34.22 + casual loading

**Employment Type**:Casual | SNSW Grade 2/3

**Locations**:Corrimal**, Warrawong, Kiama, Nowra, Wollongong**

**Digital Service Representative**

SNSW Grade 2/3 starting annual salary $62,500 plus superannuation and leave loading

**Employment Type**: Full Time 35 hours
- ongoing

**Locations: Nowra**

**Customer Service Representative**

SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading

**Employment Type**:Ongoing Part Time
- 20 hours per week**

**Locations: Nowra**

We are currently recruiting for a range of exciting frontline customer service opportunities across our **Sydney South Service**Centres**. These roles are ideal for people who enjoy helping others and want to make a real impact in their local community.

**About the opportunity** **Are you looking for a role where every interaction makes someone’s day a little easier? At Service NSW, our frontline team members play a vital role in delivering fast, friendly, and high‑quality services to customers across the community.

As a **Digital Service Representative** or **Customer Service Representative**, you will support customers face‑to‑face, helping them access government services, understand digital platforms, and resolve a wide variety of enquiries.

**Casual Employment Information** For the **casual Digital Service Representative roles**, please note: **Hours may vary and are offered on an**as**‑**needed** basis**There is no guarantee of ongoing or regular work**Shifts may be**short**‑**term**, irregular, or include periods with no**allocated** work**Rosters are**generally issued** 7 days in advance, though shifts may sometimes be offered at shorter notice** **- Flexibility and adaptability are essential for success in casual roles.**:

- This recruitment campaign may be used to fill immediate vacancies and/or create a talent pool for these locations and surrounding areas_

**About**you** You’re someone who genuinely enjoys helping people. You bring warmth, patience, and professionalism to every interaction
- even in challenging situations. You’re comfortable supporting customers in a rapid‑paced, face‑to‑face environment and take pride in providing accurate, respectful service. If you enjoy problem solving and being a trusted point of contact for your community, we’d love to hear from you.

**What**You’ll** Bring**- A strong customer service mindset and clear, confident communication skills- Confidence using multiple systems and digital tools- High attention to detail and the ability to manage varied and complex enquiries- A commitment to handling personal and confidential information appropriately- A collaborative approach and willingness to support your team **- Your Impact**

As the welcoming face of our Service Centres, you’ll make a meaningful difference every day. Your energy, empathy and teamwork will help customers feel supported and confident, and your contribution will play an important role in delivering trusted government services to the community. **- About Service NSW**

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

**Operating hours**: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am
- 7:30pm (Monday to Friday) and 7:30am
- 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Part-time
- minimum 14 hours per week
- (Monday to Friday)

Full-time
- 70 hours per fortnight **- What we offer**Personal development -**excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.**Access to health and well-being programs**:

- Including Fitness Passport and EAP (Employee Assistant Program)
- Wellbeing programs and resources available** **- How to apply**

Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). **- Closing Date: Wednesday 6th May 2026 at 9:59am**

**Further Information**:

- This role has been advertised _externally,_ and a _talent pool _may be created Apply on Kit Job: kitjobau.com/job/3qz8yb