Casual Rostering Administrator (Albion Park)

Hours: Tuesday, Wednesday & Thursday | 10:00am – 2:00pm, with flexibility to work additional hours as required to cover leave Reporting To: Executive Assistant / Management Team Position Overview: EMP Supports is seeking a reliable and organised Casual Rostering Administrator to support the day-to-day administrative and rostering functions of the business. This role is responsible for assisting with staff coordination, participant support requirements, and general administrative duties to ensure operations run efficiently and professionally. The successful candidate will have strong organisational skills, excellent communication abilities, and the capacity to work in a fast-paced environment while maintaining a professional and responsive approach. Key Responsibilities: Duties include, but are not limited to:
- Answering incoming phone calls and directing enquiries appropriately
- Monitoring and responding to emails in a qualified and timely manner
- Assisting staff with participant and roster-related enquiries
- Supporting the preparation and management of future rosters
- Updating staff availability and roster changes within rostering systems
- Assisting with shift coverage and operational coordination
- Escalating urgent staffing or participant concerns to management where required
- Maintaining accurate administrative records and communications
- Upholding confidentiality and professional boundaries at all times
- Providing additional roster support and leave coverage outside scheduled hours where reasonably available Skills & Experience: The successful candidate will demonstrate:
- Strong verbal and written communication skills
- High attention to detail and strong organisational abilities
- Confidence managing multiple tasks simultaneously
- Ability to work independently and collaboratively within a team
- A professional and solution-focused approach to problem solving
- Competent computer and administrative skills
- Previous experience in rostering, administration, or disability/community services is preferred, but not essential Key Attributes
- Reliable and punctual
- Adaptable and flexible
- Professional presentation and communication skills
- Ability to remain calm under pressure
- Strong time management skills
- Respectful and team-oriented approach Employment Requirements
- Current Driver Licence (preferred) Additional InformationAs this is a casual operational support role, flexibility is highly valued. Additional hours may be offered to assist with leave coverage, operational demands, or unexpected staffing requirements where reasonably available. If this opportunity sounds like the right fit for you, we would love to hear from you. Pay: From $34.08 per hour Application Question(s)
- Can you describe a time where you had to resolve a staffing issue urgently? What was the outcome?
- How do you handle difficult conversations with staff regarding roster changes or unavailable shifts?
- What is your understanding of confidentiality within a rostering or administration role? Work Location: In person Apply on Kit Job: kitjobau.com/job/3r3wef