Service Manager (Shellharbour)

**Department**: Service Department **Location of the Role**: Albion Park Rail **Employment Type**: Full time **Overview of the company**: City Motors Group is a local, family-owned and operated organisation, with a long-standing history in the Illawarra. We’re home to Mercedes-Benz, Hyundai, Honda and an extensive range of certified pre-owned vehicles across three sites: Mercedes-Benz Wollongong, Wollongong City Motors and Shellharbour City Motors. We’re proud of our award-winning team and business practices, as well as our culture of inclusion across each of our teams and departments. **Overview of the Role**: We are currently seeking an experienced and motivated Service Manager to join the team at Shellharbour City Motors. Reporting to General Manager, the service manager will have full responsibility for all business operations of the multi franchise service division but not limited to: Leading a team of 14 including office staff, Technicians and apprentices Maintaining a high level of customer satisfaction Maintaining a positive culture that encourages growth and excellence Manage the daily workload for the department; including management of service advisors, service technicians and detailer Control of expenses to maximise profit Maintain accurate accounts and service records Build and maintain customer base Liaise effectively with franchise support personnel Mentor staff for maximum performance **The Successful Applicant Must have**: Experience in a dealership automotive role, preferably Service Manager or Senior Service Advisor Automotive mechanical knowledge Robust organisational and administrative skills Fantastic communication skills High level time management skills Apply on Kit Job: kitjobau.com/job/3ra8cv