Astp Support Officer (Lake Illawarra)

**At the**NSW Department of Education**, we educate and inspire lifelong learners
- from early childhood, through schooling to vocational education and training.**
- **Temporary Full Time until 26/01/2026**:

- **Location: Wollongong**:

- **Salary: Clerk Grade 1/2 with salary packaging ranging from $73,522 to $79,931 + super and annual leave loading**

**About the role**

We’re looking for an enthusiastic ASTP Support Officer to be a vital part of our dedicated team. In this rewarding role, you'll provide exceptional customer service and support to parents, schools, contractors, and ASTP Officers, all while helping us achieve outstanding outcomes for our business unit.

As part of a dynamic team, you’ll play a key role in delivering safe and efficient transport services to students with disabilities across Recent South Wales, ensuring they have access to quality education in both government and non-government schools.

For further information please click here to view the role description

**About you**
- Provide exceptional customer service to clients over the phone, addressing inquiries, resolving issues, and offering guidance in a professional and friendly manner.
- Perform a range of administrative tasks, including data entry, filing, and managing documentation, ensuring accuracy and attention to detail.
- The ability to build and maintain strong relationships with internal and external stakeholders
- Excellent communication and interpersonal skills
- The ability to work within a small dynamic team environment

**Key Knowledge and experience**
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**Essential requirements of the role**
- Demonstrated understanding of and commitment to the value of public education.
- Working with Children Check for paid employment

**Benefits**
- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth

**How to apply** Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

**Targeted Question 1 (300 word limit)** Can you describe a time when you successfully built or maintained a strong relationship with a customer or colleague? What steps did you take to ensure that the relationship remained positive and effective over time?

**Targeted Question 2 (300 word limit)** Can you share an example of how you managed a customer inquiry over the phone while also handling administrative tasks like data entry or filing? How did you ensure both were done accurately and efficiently?

**This is a child-related role**. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

for more information.

**Closing date: Monday 24 February 2025 at 11:59pm.**

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months. Apply on Kit Job: kitjobau.com/job/3rarzw