Customer Service Officer - Main Reception (Shepparton)

**Date**:3 Feb 2026

**Location**: Shepparton, VIC, AU, 3630

**Company**:Goulburn Valley Health

**Reference Number: 2360**

**Employment Type: Permanent Part-Time**

**Hours per Fortnight: 9 hours**

**Classification: Grade 1A (HS1A) or Grade 1 (HS1; HS14-HS17)**

**Location: Graham Street, Shepparton**

**Closing date: 17/02/2026**

**About GV Health**: At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

**Our region**: Great things happen here!

**About the role**: A Customer Service Officer (CSO) is an integral part of GV Health and provides valuable administrative and clerical support across the organisation.

The Customer Service Officer in Main Reception provides a first point of contact and provides a high level of friendly efficient customer service.

The Customer Service Officer performs a wide range of tasks to ensure effective, effective and highly confidential services are provided to clients/patients of Goulburn Valley Health.

It is essential that the Customer Service Officer is aware that the roster for this position is a 4-week rolling roster, the Reception area maintains hours of 7.30am-4pm weekdays, 9.30am-4pm weekends. Staff will be rostered to work weekends, public holidays and should be available to assist covering leave.

All staff at GV Health at some stage will be required to assist in the training of new staff members. This will aid in the continuity of service within GV Health.

This position amongst others is responsible for promoting Goulburn Valley Health as a quality regional health service provider.

**Why work at GV Health?**
- Free Community Connector Program to personally welcome and connect you to our wonderful community
- Generous salary packaging, subsidised staff parking and discounted leisure memberships
- Flexible work practices and options to purchase additional leave to support work/life balance
- Paid parental leave
- Professional development and study leave to help reach your learning and career goals
- A confidential employee assistance program (EAP) for you and your loved ones
- Social club membership offering a range of events, functions and local community discounts
- Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.

**Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies. Apply on Kit Job: kitjobau.com/job/3qm92u