Customer Service Officer - Wards 1 1 (Shepparton)

**Date**:26 Jun 2025

**Location**: Shepparton, VIC, AU, 3630

**Company**:Goulburn Valley Health

**Reference Number: 1928**

***Employment Type**:Permanent Part-Time**

**Location: Graham Street**

**Closing date**: **About GV Health**: At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

**Our Region**

Great things happen here!

**About the role**

Customer Service Officers are an integral part of GV Health and provide valuable administrative and clerical support across the organisation. Customer Service Officers (CSO) are assigned to all wards and are an important part of the ward team.

The CSO performs a wide range of administrative support tasks to assist in ensuring the functioning of an efficient and effective unit and/or clinical area. The CSO has a functional responsibility to the Nurse Unit Manager and a line responsibility to Manager, Information Service (IS). CSO’s are responsible for the provision of reception, clerical and administrative support to the Unit. The CSO may also be required to provide administrate support to other areas within GV Health at the discretion of the Manager, Information Service.

The goal of the CSO in the ward areas is to ensure patients are registered appropriately, paperwork is available for treatment and good customer relations are maintained with patients, visitors, other hospital staff and where applicable, other Health Care Professionals.

It is essential that the CSO’s are aware that the roster for this position may vary from 7am to 8pm with limited hours required on weekends and public holidays. This is a rolling roster. Staff may be rostered to work weekends and public holidays and may be required to be available to assist in covering leave.

**We are looking for**:

- Previous experience in a customer service role
- Capacity to interact professionally with staff and consumers and maintain high levels of confidentiality and patient privacy
- Demonstrated ability to organise tasks and environment with mínimal supervision and under conditions

**Why work at GV Health?**
- Free Community Connector Program to personally welcome and connect you to our wonderful community
- Generous salary packaging, subsidised staff parking and discounted leisure memberships
- Flexible work practices and options to purchase additional leave to support work/life balance
- Paid parental leave
- Career development and study leave to help reach your learning and career goals
- A confidential employee assistance program (EAP) for you and your loved ones
- Social club membership offering a range of events, functions and local community discounts
- Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.

**Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies. Apply on Kit Job: kitjobau.com/job/3qzsxc