Guest Services / Front Office Receptionist (Shepparton)

Do you like to have fun at work? Are you looking for a family friendly, team environment, where you will be appreciated for your hard work and can do attitude? Quest Shepparton is looking for a Front Office Receptionist to join our award winning hotel! Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 120 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia's top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited. Quest Shepparton is an award winning hotel in the heart of Shepparton. Just moments away from the CBD. Quest Shepparton provides accommodation to both corporate & leisure markets and with its Studio, One, Two & Three Bedroom Apartments and is ideally suited to meet all room type requirements. Quest Shepparton is now recruiting for a Full-time Front Office Receptionist to join it's friendly and warm team. The Role Involves all aspects of Front Office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (e.g. check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk. This role is also required to work a rotating roster of on call night shifts, accommodation onsite is provided for these shifts and will work in with the candidates availability and standard roster. Overnight on-call shifts are required on an as-needed basis, providing flexibility around the candidate's availability and standard roster. The Ideal Candidate Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos. Have confidence to action situations as per policy and procedure on an independent basis. Training will be provided on our front office booking systems for the successful candidate. Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles e.g. retail. A minimum of 6 months customer service experience is preferred for this position. The successful applicant must be available to work a range of shifts Monday to Friday, Weekends & Public Holidays, and have entitlements to work in Australia. General shift times will be from 7am-3pm, and from 2pm- 10pm. The successful applicant would also be required to stay overnight on site when required. Overnight on-call shift arrangements will be flexible and worked around a standard roster. The Opportunity The role presents a great chance to work with a close knit, well established, stable, friendly team under the banner of the highly successful and established Quest brand. Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally, and participation in learning and development activities with Quests National Training Department. Applications If you are interested in this exciting opportunity, please send a cover letter and your resume attention Stacey Cirillo, Front Office Supervisor Email: @questapartments.com.au Mail: Quest Apartments Shepparton
- 177-183 Welsford Street Shepparton VIC 3630 Applicants must have the right to work in Australia. To apply, click "APPLY NOW" Apply on Kit Job: kitjobau.com/job/3rh9op