Training And Onboarding Specialist Customer Service Hearing …, Shepparton

Who is Audika? LI-HYBRID #LI-ALOB #audika_Australia Audika is part of Demant, a world‑leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs 26,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 200 clinics that provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss. About the Role This position is responsible for delivering the clinic operations and OneRetail process components of Audika's onboarding and training programs. As a key part of the onboarding program, this role ensures current Clinic Coordinators (CCOs) develop solid confidence in operational process, HSP knowledge, and understand best practices at Audika, including our client‑centric culture, expectations and standards. As the subject‑matter expert for CCO operational activities, this role facilitates high‑quality onboarding sessions and group‑based training that build competence and strengthen recent CCOs' connection to the business. It supports embedding best practices, reinforces Audika's ways of working and assists the National Training and Onboarding Manager to evaluate new hire readiness. This role is also responsible for enhancing the skillsets, clinic operations knowledge, and customer service standard through standardized and structured training programs. The mission for this role is to strengthen CCOs' clinic operations confidence while embedding solid cultural alignment, enabling CCOs to deliver exceptional client service. The role is based in the North Ryde head office in Sydney and requires attendance in the office at least three days per week. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rj05x