It Support Specialist Shepparton

Our Business Technology team is looking for an IT Support Specialist who is customer-oriented, analytical, and has an interest in partnering with our software development organization on their infrastructure. This role is onsite at our Sydney CBD office.

Responsibilities

Desktop Administration: Assist with the administration of both Windows and Mac desktop operating systems.

Productivity Improvement: Enhance Appian's overall productivity through technical support and solutions.

Initial Technical Support: Provide primary technical assistance to Appian's global employees via the Service Desk case management system.

Mission-Critical Issue Resolution & Documentation: Offer on-call support for critical issues, meticulously documenting solutions within the case management system.

Escalation Support: Provide advanced support to Business Technology team across the service desk.

System Enhancement: Contribute to improving overall system security, performance, and availability.

Hardware and Software Lifecycle Management: Assist with the complete lifecycle management of end-user hardware and software inventory.

Audio and Video Support: Provide technical assistance for audio and video requests and events.

Inventory Management: Maintain a well-organized inventory system for all equipment.

Documentation Management

Maintain and continuously contribute to a comprehensive repository of technical documentation.

User Problem Analysis: Perform various basic user problem analyses for the Customer Service Desk, monitoring application systems to ensure prompt and appropriate responses to customer requests and issues.

Required Competencies

Advanced Desktop OS Administration: Demonstrated advanced proficiency in desktop operating system administration.

Communication Skills: Exceptional verbal and written communication.

J-*-Ljbffr Apply on Kit Job: kitjobau.com/job/3rjroz