Customer Service Officer - Medical Imaging 1 1 (Shepparton)

Customer Service Officer
- Medical Imaging Job Title: Customer Service Officer
- Medical Imaging Employment Type: Permanent Full time/Part Time Classification: Grade 1A (HS1A) or Grade 1 (HS1 – HS17) At Goulburn Valley Health we pride ourselves on delivering person‑centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing creative service models and ensuring workforce flexibility. The Customer Service Officer reports directly to the Chief Medical Imaging Technologist via the Office Supervisor within Medical Imaging. Medical Imaging manages the delivery of radiography and sonography services to hospital customers. The Customer Service Officer is responsible for providing excellent customer focused service to all patients and clients and performing all clerical and front reception duties in line with the accepted policies/procedures and clinical practice guidelines of GV Health. Medical Imaging performs over 75,000 examinations per year offering a broad range of services including general radiography, CT, MRI, Ultrasound and Fluoroscopy. The customer officer will be responsible for accurately making examination appointments using the Radiology Information System (RIS), compatible with the department’s structured bookings schedule, taking into account ongoing treatment, urgency and appropriate preparation. The successful applicant will ensure integration and communication of patient information and enquiries with nursing, allied health, medical and other clerical staff.
- Generous salary packaging, subsidised staff parking and discounted leisure memberships
- Flexible work practices and options to purchase additional leave to support work/life balance
- Paid parental leave
- Professional development and study leave to help reach your learning and career goals
- A confidential employee assistance program (EAP) for you and your loved ones
- Social club membership offering a range of events, functions and local community discounts
- Our CREATE Outstanding monthly, bi‑monthly and annual reward and recognition program GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children. Three (3) COVID-19 vaccination doses are a mandatory requirement for all roles and seasonal Influenza vaccination (where mandated). Further pre‑employment screening checks may be required, including but not limited to Working with Children’s Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, further immunisations. Further details of pre‑employment requirements are provided in the Position Description and to successful candidates, or upon request. GV Health reserves the right to vary pre‑employment screening from time to time and as directed by legislation and operational requirements. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rpue0