Customer Banking Specialist - Singleton (Singleton Council)

Multiple roles available (x2) – varying rosters. Customer Banking Specialist
- Monday
- Friday (22.5 hours – Singleton). Customer Banking Specialist Relief
- Monday, Tuesday, Thursday & Friday (19 hours – Singleton Branch with occasional support to Muswellbrook). See yourself in our team As a Customer Banking Specialist/Relief in our Singleton Branch team, you will:
- Deliver a seamless experience by responding to customers’ transactional banking needs.
- Process a range of transactions, including deposits, withdrawals, transfers, bank cheques and CommFX.
- Conduct financial health checks to understand customers’ needs and identify opportunities for tailored products and services.
- Assist with cash handling and ATM procedures.
- Educate customers on in‑branch technology and digital banking solutions, demonstrating how these tools can simplify their banking.
- Follow the Bank’s processes and procedures, ensuring accurate reconciliation of transactions, reviewing financial positions and upholding our strong risk culture.
- Engage in meaningful conversations to support customers’ broader banking needs, including Home Loans, Business Banking and Financial Advice.
- Handle enquiries, maintain accounts and process applications for credit products.
- Problem‑solve effectively, providing solutions while championing compliance and risk management practices. Requirements
- A genuine passion for Customer Service and are looking to kick‑start your career in Banking with this entry‑level position.
- A genuine interest in improving the financial wellbeing and lives of our customers.
- The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve them.
- Excellent communication skills & willingness to contribute to a collaborative culture.
- Ability to work in a busy, commercial and driven retail setting whilst seeing the big picture for customers and providing them with holistic solutions. Aboriginal & Torres Strait Islander people encouraged to apply. With us, you’ll help customers make the right financial decisions and achieve their dreams. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3pswzs