Customer Care Consultant - Trade Store - Singleton NSW …, Singleton Shire Council

YOUR OPPORTUNITY We’re looking for a friendly, solution‑focused Customer Care Consultant to join our supportive team in our trade store in Singleton. In this role, you’ll be a trusted point of contact for our customers—listening, problem‑solving, and helping deliver positive outcomes every day. You’ll be supported by an experienced leader and a close‑knit team who are passionate about great service. This is a fantastic opportunity to build your customer service skills, gain exposure to issue resolution and escalations, and develop your confidence in a role where your contribution truly matters. This is a full‑time, 12‑month maximum‑term role , with potential opportunities to continue and grow your career within the business. What You'll Be Doing:
- Responding to customer enquiries via phone and email in a professional and friendly manner
- Resolving customer issues efficiently, with a strong focus on first‑contact resolution
- Completing customer care administration accurately and on time
- Meeting service level targets and response timeframes
- Working collaboratively within a positive, customer‑focused team workplace What You'll Bring
- Experience in a customer service or customer support role
- Clear, confident written and verbal communication skills
- The ability to work independently while also contributing to a small team
- Confidence using Microsoft Office applications
- A proactive, solutions‑driven mindset with a genuine desire to help customers What\'s In It For You:
- Full time role,Monday to Friday (no weekends)
- Exclusive Perks: Team Memberdiscount card forKmart, Bunnings, Target & Officeworks
- Wesfarmers discountedoffers from over 400 retail partners
- Learn as you work, plus access to online courses to support your development
- Team events , celebrations,awardrecognition and prizes
- Refer-A-Friend program–earn up to $2,000 for each referral!
- Freeonsite parking and more! Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qeepk