Administrator – Service Operations (Mount Thorley)

Location: Mt Thorley, NSW, AU. Be the backbone of a large, high‑performing Field Service operation supporting over 60 technicians across the Hunter Valley. This fast‑paced, hands‑on administration role enables frontline service delivery to major customers. Key Responsibilities
- Provide end‑to‑end administrative support to the Field Service team, including document control, records management, data entry and office coordination.
- Manage service and work order administration, including purchase requisitions, goods reception and supporting documentation.
- Maintain technician training schedules, competency records and compliance documentation.
- Coordinate customer and site inductions, including medical bookings and site access requirements to ensure technicians are job‑ready.
- Administer uniform and PPE distribution, maintaining accurate inventory records.
- Support safety administration activities, including compliance documentation and audits.
- Liaise with internal stakeholders, customers and external partners to support service operations.
- Contribute to continuous improvement initiatives to enhance efficiency and customer experience. Skills & Experience
- Experience in an administrative role within a service, workshop or operational environment.
- Strong customer service skills with the ability to build effective working relationships.
- Proven ability to manage competing priorities in a fast‑paced environment.
- Clear and qualified written and verbal communication skills.
- Proficiency in Microsoft Office with strong attention to detail and data accuracy.
- A proactive, solutions‑focused approach with a commitment to continuous improvement. What We Offer
- Financial Benefits – Paid Parental Leave, Secondary Carer Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance and over 600 retail discounts.
- Health & Wellness – Discounted health insurance, fitness passport for multiple gyms and EAP support.
- Culture & Career – Recognition programs, internal career progression, award‑winning training institutes and flexibility.
- Employee Referral Program – Referral bonus for applicable roles.
- Additional Perks – Free parking, onsite café, bootcamp and yoga at some locations. EEO & Diversity Statement WesTrac is an equal opportunity employer and encourages applications from female, Aboriginal and Torres Strait Island candidates. WesTrac is a member of the Diversity Council of Australia and is an endorsed employer for women via WORK180. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rt0nn