Customer Support Officers (Wakeley)

Applications closing on 23 September 2024, 11:55 PM
- Reference number2025.125
- Job TypeFull Time
- PackageGrade 3 salary range is $66,443 with progression to $77,831 p.a. on demonstrated competencies, plus 11.5% Super

**Selection Criteria
- Knowledge, Skills Qualifications and Experience Required**
- Interpersonal and relationship building skills and experience to facilitate interactions with customers and stakeholders in the provision of services
- Communication skills including oral, written and verbal skills, for consulting and collaborating with a range of customers and to provide qualified responses to enquiries, requests, bookings and complaints
- Skills and experience working within a customer service environment with the ability to achieve a high level of customer satisfaction combined with the ability to respond appropriately to respond to customer requests and meet customer service requirements
- Organisation and time management skills combined with the ability to work unsupervised, handling competing priorities to adapt to fluctuating workloads and changing priorities
- Skills and experience in administration with the ability to manage and maintain information management systems such as customer records or computerised booking systems
- Experience in developing and implementing corporate policy and guidelines related to service delivery may be required
- Knowledge of and experience in the Local Government environment
- Qualifications and industry experience in relevant activities such as cash handling, sale and promotion of goods and services and reception services.

**Salary and Employment Conditions**:

- Permanent position 70 hours per fortnight
- This position is a Grade _3_ salary range is $66,443 with progression to $77,831 p.a. on demonstrated competencies, plus 11.5% Super
- Flexible working hours are available.
- A uniform is provided

**Further Contacts**: Enquiries regarding the position should be directed to Anna Cortese 02 9725 0840

**Closing Date**: Monday 23rd September 2024

Applicants must have the right to work in Australia and may be required to undertake a national police clearance as part of the recruitment process.

We kindly ask for no recruiters at this stage.

**PO BOX 21 BRADLEY CUTTS**

**FAIRFIELD NSW 1860 GENERAL MANAGER Apply on Kit Job: kitjobau.com/job/3puf17